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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Platform Reliability Engineer - **Company:** Ricoh - **Location:** London, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Cloud Computing, Configuration Management, Data Centers, Linux, Github, Infrastructure as a Service (IaaS), Nagios, Platform as a Service (PAAS), Windows PowerShell, Ansible, Software Vulnerability Management, System Availability, Grafana, Mttr, Infrastructure as Code (IaC), Bicep, Terraform, Servicenow - **Published:** September 18, 2026 - **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2976227008-2 ## About the Role * Strong business awareness alongside technical capability, with a clear understanding of how infrastructure services support business operations, customer experience, and strategic objectives within a Cloud-First strategy. The role requires making decisions that prioritise cloud and managed services, while balancing technical quality, cost efficiency, risk, security, and service reliability. * Previous experience in a similar role plus, strong practical knowledge of infrastructure, cloud, and operations, beyond task execution Strong background in Azure (IaaS, PaaS, networking, identity, storage) and on-prem data centre operations. * Hands-on skills with infrastructure-as-code (Terraform, ARM/Bicep), configuration management (Ansible, PowerShell DSC), CI/CD pipelines (Azure DevOps, GitHub Actions). Experience with monitoring/observability tools, alert design, and dashboarding. * Commercial awareness, including experience working with vendors and partners, understanding cloud consumption models, licensing and support contracts, and contributing to cost optimisation, business cases, and risk assessments across cloud and hybrid environments. * Service-focused mindset is required, with knowledge of IT service management, clear communication and documentation, effective incident and problem support, and continuous improvement of platforms and services in line with Cloud-First and automation-led objectives. * Knowledge of networking, security, and OS fundamentals (Windows/Linux). * Experience operating in ISO 27001 or similar regulated environments. * Experience integrating with ITSM platforms (e.g., ServiceNow) and aligning with ITIL processes. * Understanding of business and application impact of infrastructure decisions * Working knowledge of security, architecture, and vendor/commercial considerations to support informed decision-making. ## Description We are currently recruiting for a Senior Platform Reliability Engineer based in London. This role is a senior, hands on engineering role responsible for the reliability, resilience, and operational integrity of our hybrid and cloud platforms. The role focuses on operating, stabilising, and continuously improving live platforms, ensuring services meet defined availability, performance, security, and compliance standards. It combines deep operational expertise with strong automation, Infrastructure as Code (IaC), and observability capability to reduce toil, improve recovery, and enable predictable service outcomes. What you will be doing * Deliver standards for availability, latency, performance, capacity, and scalability. * Take part in root-cause analysis and problem management for major incidents. * Champion blameless post-mortem culture and ensure actions are tracked and closed. * Drive infrastructure-as-code and automation across Azure and co-lo environments. * Evolve image bakery pipeline for secure, repeatable server images. * Embed observability using metrics, logs, traces, and alerting tools. * Partner with SRE and helpdesk teams to deliver service. * Oversee automated patching, vulnerability remediation, and configuration compliance. * Introduce KPIs and dashboards for reliability, incident trends, MTTR, change failure rate, and capacity. * Occasional travel to datacentres and offices to ensure projects and service meets business requirements. ## Related Videos - [Reducing Cognitive Overload Through Platform Engineering](https://www.wearedevelopers.com/videos/679-reducing-cognitive-overload-through-platform-engineering) - [Back(end) to the Future: Embracing the continuous Evolution of Infrastructure and Code](https://www.wearedevelopers.com/videos/440-back-end-to-the-future-embracing-the-continuous-evolution-of-infrastructure-and-code) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [What Developers Get Wrong About Application Quality](https://www.wearedevelopers.com/videos/233-what-developers-get-wrong-about-application-quality) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)