> Markdown version of [/jobs/ext/3251355-complex-needs-specialist](https://www.wearedevelopers.com/jobs/ext/3251355-complex-needs-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Complex Needs Specialist - **Company:** Nacro - **Location:** UK (Remote available) - **Salary:** £37,581.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook - **Published:** September 28, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e276db0db46d5117 ## About the Role This role requires regular national travel across CAS2 services and therefore the ability to travel extensively is essential., * Experienced in supporting people with multiple and complex needs within criminal justice, housing, homelessness, social care or related services. * Strong knowledge of complex case management, safeguarding, risk assessment and person-centred support planning. * Understanding of trauma-informed, psychologically informed, strengths-based and co-produced approaches. * Experience working across organisational boundaries and supporting effective multi-agency partnerships. * Skilled in coaching, mentoring, facilitating reflective practice and developing colleagues. * Confident analysing complex information and providing balanced, professional advice. * Able to identify learning needs and translate them into practical service improvements. * Strong communication, presentation and report-writing skills. * Comfortable working independently across a geographically dispersed service. * Resilient, collaborative and committed to achieving positive outcomes for service users Essential Skills & Qualities: * Relevant professional qualification at Level 4 or above, or equivalent specialist experience working with people facing multiple and interacting disadvantage. * Strong understanding of safeguarding, risk management and professional boundaries. * Ability to influence, support and constructively challenge operational practice. * Excellent organisational and time-management skills with the ability to manage competing priorities. * Competent ICT skills, including Outlook, Word, Excel and case management systems. * Ability to travel nationally as required ## Description * Specialist Practice Consultation: Act as the lead specialist contact for Service Leads and frontline teams, providing expert advice and consultation on complex, high-risk and multi-faceted support cases, helping teams assess needs, manage risks and coordinate effective interventions. * Practice Development & Workforce Capability: Build staff confidence and competence through coaching, reflective practice, mentoring, workshops and case-based learning, ensuring evidence-based approaches are embedded across CAS2 services. * Multi-Agency Collaboration: Support operational teams to work effectively with probation services, prisons, local authorities, safeguarding partners, health services, housing providers and voluntary sector organisations to achieve the best outcomes for service users. * Quality Improvement & Organisational Learning: Analyse trends, incidents, audits and consultation themes to identify improvements, promote best practice and contribute to service-wide learning and development initiatives. * Safeguarding & Risk Management: Provide specialist guidance on safeguarding, risk assessment and risk management, ensuring compliance with statutory guidance, contractual requirements and organisational policies. * Reporting & Impact: Maintain accurate records of consultation activity, produce reports and briefings, monitor themes and outcomes, and help evaluate the effectiveness of practice-development intervention ## Related Videos - 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