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# IT Service Support Analyst

- **Company:** Dignity Funerals Limited
- **Location:** Maidenhead, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Business Systems, Information Technology Operations, Azure Active Directory, Information Technology, User Accounts
- **Published:** September 1, 2026
- **Apply:** https://www.totaljobs.com/job/it-service-support-analyst/dignity-funerals-limited-job107924868

## About the Role

* Organised and highly detail-oriented, with a methodical approach to work.
 * Customer-focused, with strong communication and interpersonal skills.
 * Comfortable managing repetitive, high-volume administrative tasks.
 * Proactive, reliable, and eager to learn and develop within IT.
 * A collaborative team player who thrives in a structured environment.

## Description

We're looking for a proactive and organised IT Service Support Analyst to join our team in Maidenhead, playing a vital role in ensuring employees have the systems, equipment, and support they need to succeed every day.

This is a fantastic opportunity for someone with IT support or administration experience who thrives in a fast-paced environment, enjoys working with technology, and takes pride in delivering an excellent service. From onboarding new starters and managing user accounts to device provisioning, asset management, and first-line support, you'll be at the heart of keeping our business running smoothly while continuing to develop your technical skills.

What You'll Be Doing

 * Manage the onboarding, offboarding, and access changes for employees across the business.
 * Create and maintain user accounts within Microsoft 365, Azure AD/Entra ID, and business systems.
 * Provide 1st line IT support, resolving user queries and service desk tickets.
 * Procure, configure, and deploy laptops, peripherals, and IT equipment.
 * Maintain accurate IT asset, licence, and user account records.
 * Support device patching, system administration, and day-to-day IT operations.
 * Contribute to IT projects, process improvements, and service excellence initiatives.