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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Asset & Configuration Lead - **Company:** UK Health Security Agency - **Location:** London, UK - **Experience:** Expert - **Salary:** £56,185.0 - £70,566.0 - **Contract:** Permanent contract - **Skills:** Configuration Management Databases, Configuration Management, Release Management, ServiceNow IT Service Management, Servicenow - **Published:** September 1, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=39108311cb42e88e ## About the Role * ITIL qualification or substantial experience in IT Service Management with a focus on SACM * Experience working with ServiceNow CMDB and associated data models (e.g. CSDM) or ability to quickly develop expertise * Strong technical understanding of systems, infrastructure, applications and service relationships * Proven stakeholder engagement and influencing skills across a diverse environment * Strong ownership mindset with proactive problem-solving and delivery focus Desirable Criteria * Experience working in SIAM or multi-supplier environments * Experience with service mapping and dependency modelling * Experience defining and managing CMDB data quality standards * Knowledge of related ITIL processes (Change, Incident, Problem Management) * Experience supporting service transformation or continuous improvement initiatives, * ITIL qualification or substantial experience in IT Service Management with a focus on SACM, * Managing a Quality Service - Lead Behaviour * Delivering at Pace * Making Effective Decisions, Successful candidates must pass a basic disclosure and barring security check before they can be appointed. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard., Successful candidates must undergo a basic (or equivalent) criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. ## Description * Design, implement and manage the ServiceNow Configuration Management Database (CMDB) using automated discovery and manual service mapping techniques. * Develop and maintain SACM policies, standards and processes, ensuring alignment with ITIL best practice. * Ensure completeness, accuracy and integrity of configuration and asset data within the CMDB. * Conduct regular audits, verification and reporting of Configuration Items (CIs) to maintain data quality. * Support ITSM processes by enabling impact analysis, incident resolution, problem management and release planning through accurate CMDB data. * Identify gaps in configuration data and implement corrective actions. * Engage and influence stakeholders to drive adoption of SACM practices and standards. * Ensure appropriate governance, controls and compliance with SACM policies. The Service Asset & Configuration Lead operates with a high degree of autonomy as the organisation’s expert in SACM. The role is pivotal in establishing a robust CMDB capability that underpins effective IT Service Management. CMDB Design and Delivery * Design and deliver a scalable CMDB aligned to business and technical requirements * Define scope, depth and structure of configuration data and relationships * Implement ServiceNow CMDB using discovery tools and service mapping * Establish phased implementation and continuous improvement roadmap SACM Governance and Process Management * Define, implement and maintain SACM policies, standards and procedures * Ensure alignment with ITIL Service Transition and Service Operation practices * Drive adherence to agreed processes across internal teams and suppliers * Establish and monitor internal controls for configuration governance Data Quality and Assurance * Plan and execute population of asset register and CMDB * Perform regular audits, validation and reconciliation of CIs * Identify and rectify inaccuracies, duplication or missing configuration data * Define and monitor data quality metrics and reporting Lifecycle Management * Ensure all Configuration Items are tracked throughout their lifecycle * Work with lifecycle and service owners to maintain CI status (hardware, software, applications) * Ensure new and changed assets are accurately recorded during release and change activities ITSM Integration * Enable Change Management with accurate impact and risk assessment * Support Incident Management with targeted CI-based communication and resolution * Facilitate Problem Management through linkage of known errors to CIs * Support Release Management by ensuring correct CI creation and updates Stakeholder Management and Leadership * Engage with technical teams, suppliers and stakeholders to promote CMDB value * Influence adoption of SACM practices and standards * Provide expert advice and guidance on configuration management * Act as escalation point for SACM-related issues and non-compliance Continuous Improvement * Identify opportunities to improve SACM capability and maturity * Lead initiatives to enhance CMDB accuracy, automation and usability * Support wider IT service transformation and Service Integration and Management (SIAM) environments where applicable The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by your line manager. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation., At sift stage you will be assessed against the 5 Essential Criteria listed in this job advert. You will be required to complete: * An Application Form (‘Employer/Activity history’ section on the application) * A 1000 word Supporting Statement - do not exceed 1000 words as we will not consider any words over and above this number This should outline how you consider your skills, experience and knowledge provide evidence of your suitability for the role, with reference to the 5 Essential Criteria listed in this advert. You will receive a joint score for your application form and statement. The application form is the kind of information you would put into your CV – please note you will not be able to upload or email us your CV. Please complete the application form in as much detail as possible. Longlisting In the event of a large number of applications, we may longlist into 3 piles of: * Meets all Essential Criteria * Meets some Essential Criteria * Meets no Essential Criteria Only 'Meets all Essential Criteria' will progress to Shortlisting. Shortlisting In the event of a large number of applications, we may conduct an initial sift on the following Essential Criteria, You will be asked to prepare a 10-minute presentation based on the following to assess your Technical Skills: * Describe a time where you engaged and influenced stakeholders to understand and realise the value of configuration management or CMDB capabilities? What approach did you take and what was the outcome? Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Incident Response Activity From time to time, the role holder may be required to support UKHSA’s incident response activity by contributing their appropriate expertise within an Incident Cell; during such periods, supported by the line manager, this work will take priority over normal day-to-day responsibilities, commensurate with their grade, skills and experience., * UK nationals * nationals of the Republic of Ireland * nationals of Commonwealth countries who have the right to work in the UK * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) * individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 * Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service