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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Operational Support Senior Admin Manager (Band 4/ HEO) - **Company:** Health and Safety Executive - **Location:** London, UK (Remote available) - **Experience:** Expert - **Salary:** £38,005.0 - £41,065.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Databases, Microsoft Office, Service Development Studio, Microsoft SharePoint - **Published:** September 1, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=0088ff09bb82ed5c ## About the Role * A track record of positive, visible leadership of geographically dispersed teams, communicating direction and priorities, building capability, employee engagement and continuous improvement * Proven ability in delivering high performance through others and ensuring effective deployment of resources. * Experience of implementing performance and attendance management measures when required * Practical recent experience of managing operational delivery, utilising data and insights to understand existing and future levels of demand against performance, analysing this to take prompt action to ensure/improve delivery to strict time and quality service level agreements. * Confidently reporting to key stakeholders on the same as necessary Motivated self-starter who responds calmly to unpredictable demands, who can work equally as well, individually, or as part of a team, with practical experience of leading teams through change * Sound organisational skills with ability to prioritise, identify risks and tensions, and make pragmatic clear decisions, delegating and managing workloads as necessary * Exceptional communication skills (both written and oral) with the ability to aid understanding, build consensus and tailor message and channel to the audience * Proven ability to create a culture of inclusion, innovation, collaboration and teamwork, holding people accountable for performance, and celebrating success * Aware of and experienced in the use of all Microsoft Office packages including MS Word, Excel, Outlook and SharePoint., Successful candidates must undergo a basic (or equivalent) criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. ## Description HSE is the national regulator for workplace health and safety in Great Britain and is committed to playing its part in the delivery of safer, healthier workplaces. HSE’s focus is on the safety, health and welfare of workers, but our regulatory interest extends to cover the impact of work activity on the public, consumers and the environment., HSE is modernising its services and working to deliver improved efficiency and effectiveness. We are investing in new digital infrastructure and capability to support transformation, capability, and continuous improvements. We are seeking an exceptional candidate to join us as a Senior Admin Manager (SAM) to manage operational staff across five offices in the South East. SAMs are responsible for driving a culture of teamwork, high performance and continuous improvement, ensuring consistency and clarity on roles and responsibilities for both Band 6 and Band 5 colleagues, setting and challenging expectations when needed. They are responsible for creating and maintaining a culture of personal development and support for and primarily via Band 5 Team Leaders, through coaching, mentoring, learning and development. Part time working hours are available for this role. We can accept part time applicants who can commit to working a minimum of 30 hours per week., You will work alongside the Deputy Head of Operational Support, ensuring the effective delivery of support to regulatory colleagues across the Inspection, Investigation and Specialist Divisions, contributing to the delivery of HSE’s strategic priorities and key activities as outlined in the HSE Business Plan., * Providing strategic leadership, direction and line management to up to four Team Leaders, developing capability and promoting a culture of teamwork, high performance and continuous improvement. * Providing strategic oversight of the Gas Operational Support function, ensuring consistent, timely and high-quality delivery across multiple teams and locations, in line with the Downstream Gas Procedure and agreed service standards. * Leading the effective management and deployment of resources, including monitoring workloads, workforce and capability planning, and ensuring sufficient capacity and resilience to meet current and future operational requirements. * Overseeing the prioritisation and delivery of proactive and reactive Gas work, managing performance, capacity and operational risk to maintain service quality, resilience and continuity. * Working collaboratively with Customer Services, the Gas Enquiries Team and Investigation Division, and liaising with external stakeholders, including Local Authorities and Gas Safe, to ensure effective service delivery and resolution of operational issues. * Driving continuous improvement and service development by identifying opportunities for procedural improvement and leading the implementation and embedding of new or revised processes and business change. * Acting as the senior escalation point for complex operational issues and stakeholder concerns, using effective judgement to resolve issues and maintain service delivery. * Providing effective governance, leadership and direction across a geographically dispersed team structure, ensuring consistency, accountability and alignment with HSE priorities., At HSE, we are proud to be able to offer our people the opportunity to work in a hybrid way which combines working from home and the office. This is a voluntary, non-contractual arrangement, and your allocated office will be your contractual place of work. There will be a requirement to travel to the office for various activities, e.g., collaborative working, supporting and training colleagues. If hybrid working is suitable for you and your role, you will be expected to attend the office, or other business-related site, for 60% of your working week. The arrangements will be determined primarily by business need, but personal circumstances and other relevant circumstances will also be taken into account. Please note that the home office base for this role is London. There will also be a requirement to attend the following sites as needed: Chelmsford, Ashford, Oxted and Basingstoke., We'll assess you against these behaviours during the selection process: * Managing a Quality Service * Leadership * Communicating and Influencing * Delivering at Pace, After successfully completing the tests, you will be invited to complete your full application form including: * An anonymised CV which should include your career history and experience. Please be advised that the CV is for information purposes only and will not be scored. * An anonymised Personal Statement, of no more than 1000 words which demonstrates how you meet the essential skills and criteria of the job advert. * A statement of up to 250 words on the Lead Behaviour 'Managing a Quality Service'. Application Guidance Please access the following link for guidance and further information on the Civil Service Tests, including practice tests: Civil Service online tests - GOV.UK, HSE reserve the right to conduct additional checks, including Google and social media checks, when recruiting candidates into a role within HSE. These checks will be carried out in line with the Civil Service Commission Principles and, if used all candidates will be subject to these additional checks. From 23rd June 2025, if you are successful at interview, as part of your pre-employment checks, HSE’s Recruitment Team are required to check your details against the Internal Fraud Hub (IFH), using your personal details – name, NINO, and date of birth. If you are included on the database, you will be refused employment. If you believe that there has been an error in the inclusion of your data and wish to make an appeal, please contact the CO email box internal.fraud@cabinetoffice.gov.uk. Details of the types of internal fraud/dishonesty covered by this process are defined by the Cabinet Office and can be found here Internal Fraud Register privacy notice - GOV.UK It is the candidate’s responsibility to ensure they are aware of the terms and conditions they will adopt should they be successful in their application. For a summary of HSE terms and conditions as part of Civil Service Reform, please see the attached HSE Terms and Conditions document. Progression through pay ranges is subject to annual pay awards as permitted within annual Civil Service pay remit guidance and negotiations with Trade Unions. HSE is proud to be a part of the Disability Confidence Scheme (DCS). As a Disability Confident employer, we positively welcome applications from disabled people. We are committed to making workplace adjustments to ensure anyone can participate in the recruitment and selection process. If, during the application or interview process, you require any assistance due to a disability or a medical condition, please contact us at the email address below to discuss how we can support you. For example, if you have a disability, and you need an application form in an alternative format or you would like to know more about our recruitment process, please contact: HR.Resourcing-Team@hse.gov.uk If successful in securing your role, HSE can provide suitable workplace adjustments to support you throughout your career with HSE. Any move to HSE from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility here. Please note, if you are a current civil servant and you are currently undergoing any of the following formal actions your application will not be progressed any further; Formal discipline action, any formal action regarding attendance, poor performance or any restriction of duties as a result of disciplinary action. Feedback will only be provided if you attend an interview or assessment., * UK nationals * nationals of the Republic of Ireland * nationals of Commonwealth countries who have the right to work in the UK * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) * individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 * Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service ## Related Videos - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Data Driven HR in Europe](https://www.wearedevelopers.com/videos/1489-data-driven-hr-in-europe) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Guide for Expats Living in the UK](https://www.wearedevelopers.com/magazine/355-guide-for-expats-living-in-the-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)