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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Rights Operational Lead - **Company:** HM Revenue & Customs - **Location:** Newcastle upon Tyne, UK (Remote available) - **Experience:** Expert - **Salary:** £58,541.0 - £72,711.0 - **Contract:** Permanent contract - **Skills:** Databases, Online Service Provider, Performance Monitor, Data Management - **Published:** September 1, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=4f269f3b6dce1cef ## About the Role * Proven leadership and line management experience in an Information Rights environment. * Evidenced ability to deliver operational improvements and manage performance effectively. * Excellent analytical skills with experience in data reporting and data-driven decision-making. Desirable Criteria * Strong stakeholder engagement and communication skills. * Experience in case management system management and governance (e.g. eCase). * Knowledge of FOI, SAR, and Information Rights legislation. * Experience in process improvement and change management. Office Closures If your location preference is for the following site, it’s important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time., During the panel interview, you will be asked behaviour-based questions to explore in detail what you are capable of based on Changing and Improving, Delivering at Pace and Leadership. You will also be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role., Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process. ## Description Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. About HMRC Legal Group: Across HMRC Legal Group we provide legal services to the whole of HMRC. This includes: * The conduct of independent reviews of decisions made by HMRC which are requested by customers under the legislative provisions. * The conduct of tribunal and civil litigation on a full range of services. * Work on new legislation. * Drafting of statutory instruments and other legal documents. * Legal advice to ExCom and staff. We also provide technical accountancy and forensic services to HMRC, are head of the Compliance Accountants’ and Insolvency Professions as well as handling Ministerial Correspondence and Freedom of Information requests for HMRC., The Information Rights Operational Lead will provide strategic leadership for the operational delivery of the Information Rights Unit (IRU). They will line manage Senior Operational Managers and the Business Support Lead, whilst working closely with SLT to set direction, ensuring high performance and continuous improvement of processes. The postholder will lead on performance reporting, develop innovative ways to exploit data held in the case management system, and drive process improvements across the unit. They will also work with the Head of Information Rights to set and implement the team’s people and engagement strategy, ensuring a positive and inclusive culture., Leadership and Line Management: * Line manage Senior Operational Managers and Business Support Lead, providing guidance, support, and performance oversight. * Foster a culture of continuous improvement and engagement within the team. Risk Management: * Lead on risk management processes across the unit. * Act as risk lead, ensuring robust governance and compliance. * Oversee management of risk registers across both regimes. Performance and Data Management: * Lead on monitoring and reporting performance against statutory deadlines. * Develop and implement innovative approaches to exploit data held in the case management system for operational improvements. Process Improvement and Governance: * Drive continuous improvement initiatives to enhance efficiency and effectiveness of IRU processes. * Oversee proactive publication implementation in line with transparency requirements. Engagement and People Strategy: * Work with the Head of Information Rights & Technical Lead to set the team’s people and engagement strategy and lead on its implementation. System Management: * Oversee eCase governance and operational integrity. Training and Development: * Lead on redaction training and implementation across the unit. * Support capability building and knowledge sharing within the team. * Support Technical Lead to identify and deliver training requirements. Project Leadership: * Lead on ad hoc projects and initiatives as required by the Head of Information Rights. Team Culture and Change Management: * Work collaboratively with SLT to establish and build on an inclusive and supportive culture within the new team. * Work flexibly and collaboratively across the remit of the IRU to ensure the benefits of new ways of working are optimised to support engagement and development of all team members as well as sustainable improvements in performance and quality., If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID. You’ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition. You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services. Reserve List A reserve list may be held for up to 6 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account. Merit List After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location. Criminal Record Check Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy. Hybrid working at HMRC HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time). Reasonable Adjustments We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate., HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations . The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations. Questions relating to an individual application must be emailed as detailed later in this advert. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. New entrants will join on the minimum of the pay band. Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract. If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a standard (or equivalent) criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check . See our vetting charter . People working with government assets must complete baseline personnel security standard (opens in new window) checks., * UK nationals * nationals of the Republic of Ireland * nationals of Commonwealth countries who have the right to work in the UK * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) * individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 * Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service ## Related Videos - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [It's all about the Data](https://www.wearedevelopers.com/videos/425-it-s-all-about-the-data) - [Automate everything via NodeJS and Puppeteer](https://www.wearedevelopers.com/videos/322-automate-everything-via-nodejs-and-puppeteer) - [Beyond Gut Feelings: The Rise of Data-Driven HR](https://www.wearedevelopers.com/videos/1326-beyond-gut-feelings-the-rise-of-data-driven-hr) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Data Driven HR in Europe](https://www.wearedevelopers.com/videos/1489-data-driven-hr-in-europe) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Guide for Expats Living in the UK](https://www.wearedevelopers.com/magazine/355-guide-for-expats-living-in-the-uk) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)