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# IT Technical Support L2

- **Company:** Tello Films, LLC
- **Location:** Americus, GA, United States (Remote available)
- **Salary:** $35,360.0 - $45,760.0
- **Contract:** Permanent contract
- **Skills:** Testing (Software), PHP (Programming Language), Databases, Issue Tracking Systems, Mobile Application Software, Network Monitoring, Network Protocols, Standard Sql, Software Engineering, Information Technology
- **Published:** September 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=498e52ee65bf6482

## About the Role

* Studies or experience in Computer Science, Software Engineering or related disciplines
 * Good English skills, written and spoken
 * Basic knowledge and experience in working with SQL and PHP
 * Knowledge of networking protocols
 * Familiarity with system and network monitoring tools
 * Ability to work in a team, as well as individually
 * Enthusiasm for learning new technologies
 * Passionate about troubleshooting and root cause analysis

## Description

In this role, you will be responsible for delivering Level 2 technical support to all our websites, as well as providing maintenance to office workstations to ensure smooth operations.

If you're up for the challenge, you'd be:

 * Providing 2nd level technical support for all our websites by collaborating with our Customer Support agents through the ticketing system
 * Providing maintenance of workstations user inside the company (local and remote)
 * Managing local office IT infrastructure
 * Offering support in solving problems that can occur in production applications (including security risks and bugs)
 * Handling data structuring, dealing with large database and web-oriented applications
 * Troubleshooting modular and reusable Web and Mobile applications
 * Assisting the development team with all aspects of software testing and coding
 * Monitoring system and network health, minimize downtime, mitigate security risks.