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# CCaaS Implementation Lead - Amazon Connect, Genesys Cloud, NICE CXone, Five9 & Dynamics 365 CCaaS

- **Company:** Pronix Inc
- **Location:** Dallas, TX, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Dynamics, Amazon Connect, Genesys
- **Published:** September 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ba08311503b7860b

## About the Role

* 7+ years enterprise contact-center implementation; 3+ years as a technical/ delivery lead.
 * Deep hands-on with two or more of: Amazon Connect, Genesys Cloud, NICE CXone, Five9, Dynamics 365 Contact Center.
 * Proven track record delivering large-scale CCaaS migrations with SLA, security and compliance requirements.

## Description

* Lead end-to-end CCaaS delivery - discovery, design, build, migration, QA and go-live - on Amazon Connect, Genesys, NICE, Five9 or Dynamics 365 CC.
 * Own telephony, routing, IVR, agent desktop, CRM integrations and observability for Fortune 1000 contact centers.
 * Manage partner and customer stakeholders, risk registers and change control across multi-site rollouts.