> Markdown version of [/jobs/ext/325329-ecosystem-technical-support-specialist-hybrid](https://www.wearedevelopers.com/jobs/ext/325329-ecosystem-technical-support-specialist-hybrid). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Ecosystem Technical Support Specialist (Hybrid) - **Company:** Motorola Solutions, Inc. - **Location:** London, UK - **Experience:** Experienced - **Salary:** £55,000.0 - £65,000.0 - **Contract:** Permanent contract - **Skills:** Data Analysis, Software Applications, Software as a Service, Software Systems - **Published:** June 3, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=30a1c337e457142e ## About the Role Do you have experience in Technical support?, * Minimum of High School Diploma or GED * 2+ years of experience working in help desk with Software as a Service * Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position, * High School Diploma or GED * 2+ years of customer service or technical support experience * Must be able to obtain background clearance as required by government customer * Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. ## Description We are seeking an Ecosystem Technical Support Specialist to guide, teach, and support both our customers and fellow team members. In this role, you act as a critical conduit between operational environments and our core engineering divisions. You will advocate for customer needs while building comprehensive technical knowledge that elevates the capabilities of the entire team. Our workspace thrives on inclusive partnership, technical curiosity, and an environment where human ingenuity connects seamlessly with advanced software solutions., Incident Resolution & Collaboration * Manage relationships and collaboration between Support, Product Management, and Engineering groups to troubleshoot reported incidents, system outages, and complex escalations * Analyze data to determine the root cause of hardware, networking, or application system issues and document resolutions within internal tracking software * Provide an exceptional customer experience during technical support calls, emails, and chat interactions to help ensure seamless system performance Knowledge Amplification * Create technical documentation to serve as a job aid and expand the knowledge base for other technical professionals * Help to ensure all tiers of technical support are informed of product enhancements by working closely with development teams to share vital platform insights * Train and mentor other innovators through both formal and informal program structures to build technical resilience across the team ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Securing your application software supply-chain](https://www.wearedevelopers.com/videos/468-securing-your-application-software-supply-chain) - [On developing smartphones on wheels](https://www.wearedevelopers.com/videos/258-on-developing-smartphones-on-wheels) - [Building Systems that Last](https://www.wearedevelopers.com/videos/1389-building-systems-that-last) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)