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# Junior IT Support Specialist

- **Company:** A&D Mortgage LLC
- **Location:** Troy, MI, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Cyber Security, Computer Networks, System Configuration, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft SharePoint, Wi-Fi Technology, Software Troubleshooting, User Accounts
- **Published:** September 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7d2f42c2451b96a3

## About the Role

We are seeking a detail-oriented Junior IT Support Specialist to join our growing IT team. The candidate will provide reliable day-to-day technical support to our staff while developing the skills and knowledge needed to grow into more advanced IT and infrastructure roles., * Knowledge of Windows OS, Microsoft 365, Active Directory, and Entra ID.

 * Strong troubleshooting and problem-solving skills across hardware, software, and connectivity issues.
 * Clear communication skills and ability to support non-technical users professionally.
 * High school diploma required; additional IT training, coursework, or a related degree preferred.

Preferred Qualifications:

 * Basic understanding of networking concepts such as DNS, VPN, and Wi-Fi troubleshooting.
 * Experience with device imaging, deployment, or hardware setup.
 * Basic knowledge of information security principles and willingness to assist with routine security-related tasks.
 * CompTIA A+ or similar entry-level IT certification preferred.

## Description

* Provide first-line support for hardware, software, and connectivity issues.
 * Manage user accounts in Active Directory and Entra ID, including onboarding, offboarding, and password resets.
 * Support Microsoft 365 apps such as Outlook, Teams, SharePoint, and OneDrive.
 * Prepare and deploy workstations, maintain asset records, and assist with basic security tasks like MFA and compliance checks.
 * Escalate complex issues with clear documentation and help improve internal support resources and processes.