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# IT Field Services Engineer - Swindon

- **Company:** Esp Global Services
- **Location:** UK (Remote available)
- **Experience:** Experienced
- **Salary:** £28,000.0 - £30,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Server Administration, CompTIA Strata - PC Hardware Technology Engineer, Remote Desktop Protocol (RDP), Peripherals, Laptops
- **Published:** September 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cc13c1e9d981d739

## About the Role

* Proven ability to install, upgrade, build, repair, configure, troubleshoot, diagnose, and carry out preventative maintenance on IT equipment
 * Up to 2 years' hands-on experience supporting PC and laptop hardware
 * Strong desktop support skills, including knowledge of current Windows operating systems
 * Basic understanding of enterprise LAN and WAN environments, including DNS, DHCP, VPN, and RDP
 * Ability to follow detailed scripts and technical guidance to complete more complex service tasks
 * Comfortable working at different customer locations at short notice
 * Flexible and adaptable, with the ability to work occasional 12-hour day or night shifts as required (supporting 24/7 airport operations)
 * Strong written and verbal communication skills
 * A professional, customer-first mindset
 * A minimum of 5 years' UK work or educational history (required for airside security clearance checks)

## Description

As a Field Services Engineer, you'll be the face of ESP - solving problems, building trust, and keeping businesses running smoothly.

Your responsibilities will include:

 * Providing desktop support, troubleshooting hardware and standard operating system issues
 * Delivering holiday cover and on-site support at busy airport locations (with variable shift patterns)
 * Installing, configuring, and troubleshooting desktops, laptops, printers, and peripherals
 * Performing "Break/Fix" support and managing add, move, and change requests
 * Delivering desk-side support including basic OS and off-the-shelf software administration
 * Managing service tickets efficiently, ensuring SLAs and quality standards are met
 * Updating internal and customer call management systems accurately and promptly
 * Escalating complex issues to the appropriate support teams when required, Due to the nature of our airport support contracts, flexibility is essential. You may occasionally transition to 12-hour day or night shifts to support 24/7 operations.