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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # PoliceAI - User Centred Design Lead - **Company:** College of Policing - **Location:** UK (Remote available) - **Experience:** Expert - **Salary:** £47,720.0 - £59,330.0 - **Contract:** Temporary contract - **Skills:** Artificial Intelligence, Encodings, Decision Support Systems, Interaction Design, Software Engineering, User-Centered Design, Modern Ui, Data Analytics - **Published:** September 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b1cf9b830b2f1c66 ## About the Role * Experience leading user-centred design for complex digital products or services from discovery through to live delivery. * Strong expertise in user research and usability testing, with the ability to translate findings into practical product decisions. * Experience designing UX and UI solutions and working collaboratively with software engineering teams using modern design tools. * Knowledge of designing for AI-enabled, automated or data-driven products, including user understanding, reliance, feedback and decision support. * The ability to lead, influence and communicate effectively across multidisciplinary teams, including experience coaching or developing others. ## Description This post is open to applicants who can meet the College’s nationality, UK residency and vetting requirements. PoliceAI is a nationally significant technology and transformation programme in UK policing. Backed by central government investment and positioned at the heart of the police reform agenda, PoliceAI is the new National Centre for AI in Policing, helping to shape how policing uses data, technology and artificial intelligence to tackle crime, protect the public and modernise frontline operations. We bring together operational policing, technical expertise, product delivery, assurance and the responsible use of AI to develop and scale capabilities that improve public safety outcomes. Our work helps forces respond more effectively to demand, strengthen investigations, identify risk and harm earlier, and free up frontline time for the activities that matter most to communities. This is an opportunity to contribute to a programme with national reach and meaningful public service impact, helping to define how AI is developed, governed and adopted across one of the UK’s most important public services. The work is varied and complex, moves at pace, and has the potential to deliver better tools for policing, better outcomes for the public, and stronger foundations for the responsible use of AI. PoliceAI is hosted within the College of Policing. About the College of Policing: Our mission is: Leadership, Standards, Performance. This guides our work with individuals, forces, and policing partners towards our vision. We exist to support police officers, police staff and volunteers to deliver the best service to the public. Only through high quality leadership, consistent standards and continual performance improvement can everyone in policing reach their full potential. Our mission guides our work with individual, forces and partners towards our vision. Due to our status as Public Servants, we are not eligible to participate in the Civil Service transfer process. Therefore, while successful candidates can transfer in on their existing terms and conditions, any subsequent transfer out of the College to the Civil Service cannot be guaranteed on existing terms and conditions, and new starter/modernised terms may apply. The College embraces diversity and promotes equal opportunities. As such, we comply with the Disability Confident Scheme (DCS) and apply the minimum selection criteria at sift stage of the recruitment process., We are looking for people who are motivated by public service, interested in responsible innovation, and comfortable working collaboratively across organisational, operational and technical boundaries. Joining PoliceAI means contributing to a supportive, multidisciplinary team that is helping to shape the future of policing and ensure AI is used in ways that are effective, responsible, operationally useful and worthy of public trust. The User Centred Design Lead will play a key role in shaping AI-enabled products that support operational policing, ensuring solutions are grounded in real user needs, evidence and day-to-day working practices. Working across multidisciplinary teams, you will lead the research, design and testing of products from discovery through to delivery, helping to create safe, accessible and usable services that improve outcomes for policing professionals. We're looking for someone with significant experience in user-centred design for complex digital products, who can combine strong research, UX and UI expertise with a practical understanding of how people interact with technology. You'll be comfortable working with product, engineering, data science and operational colleagues, turning complex challenges into effective design solutions. Alongside strong hands-on delivery skills, you'll have the ability to coach and develop others, championing evidence-led and iterative design practices across teams. Person specification Some of your responsibilities will include: * Leading user research, discovery and usability testing activities to understand user needs, operational workflows and opportunities for service improvement. * Owning the end-to-end user experience for AI-enabled products, including user journeys, interaction design, prototyping and accessibility. * Working closely with engineers, product teams and policing colleagues to design, test and refine solutions that are practical, usable and evidence-based. * Shaping how users interact with AI systems, ensuring appropriate transparency, oversight, feedback and user control. * Leading and developing user-centred design capability, coaching designers and embedding high-quality design practice across multidisciplinary team, We'll assess you against these behaviours during the selection process: * Communicating and Influencing * Changing and Improving * Delivering at Pace, This role is available for 24 months as a fixed term appointment for external candidates or as a secondment opportunity to: * colleagues employed directly by the College or the Civil Service. Please note you will be required to obtain the written support of your line manager prior to submitting your application. * serving police officers substantive in the rank of Inspector or Chief Inspector. All applicants must have the support of their Chief Officer which must be of NPCC rank, i.e., CC, ACC or DCC and this must accompany an application. * serving police staff at the equivalent rank of Inspector or Chief Inspector who have their chief officer's approval. Chief Officer’s approval must be of NPCC rank, i.e., CC, ACC or DCC. Approval for a secondment must accompany an application. Central service conditions may apply. Please ensure you return the attached secondment approval form either as an attachment when submitting your application or via email to recruitment@college.police.uk., Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. We believe that a diverse workforce brings many benefits to the organisation including diversity of thought and improvements to the way we work internally and with partners and communities. We strive to be fully inclusive but we know there is more to do. We genuinely encourage people from all backgrounds and underrepresented groups to apply for this role. We want to continually improve our recruitment processes and to remove any barriers to equal opportunities that could disadvantage those from particular backgrounds. In order for us to have the information to do this, we ask you to please complete the diversity section of the online application process. We use a “blind” shortlisting process and we hope that by using this method we will be able to promote greater diversity in our workforce and remove any subconscious decisions based on biases. The College is committed to support the Greening Government Commitment and reducing our Environmental impact. We have a dynamic Environmental Management Plan in place which encompasses various objectives, including our pledge to reduce business travel. To support our green agenda we have, in phase one, installed Electric Vehicle Charging Points at our sites in Ryton (12 points) and Harperley Hall (4 points). We encourage employees to become an Environment Champion to help with promoting and delivering our Environmental Management Plan. Our One Step Greener approach encourages all College staff to make small changes to create a better future for everyone. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check . See our vetting charter . People working with government assets must complete baseline personnel security standard (opens in new window) checks., * UK nationals * nationals of the Republic of Ireland * nationals of Commonwealth countries who have the right to work in the UK * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) * individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 * Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service