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# Senior IT Support Technician

- **Company:** Igne Group Ltd
- **Location:** Ross-on-Wye, UK
- **Experience:** Expert
- **Salary:** £28,000.0 - £32,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Desktop Computing, Issue Tracking Systems, Microsoft Office, Azure Active Directory, Microsoft SharePoint, Software Deployment, Software Troubleshooting, Microsoft InTune, Microsoft Onedrive, Information Technology, Laptops, User Accounts
- **Published:** September 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4d8dd3fd36464cc6

## About the Role

This is an excellent opportunity for an experienced IT Support professional who enjoys solving technical problems, taking ownership of issues and sharing their knowledge with others., * At least 3 years' experience within an IT Service Desk or Desktop Support environment, ideally handling Level 2 or escalated technical issues

 * Hands-on experience with Windows 11, Microsoft 365, Intune, Entra ID/Azure AD, Active Directory and Group Policy
 * Experience with endpoint security, device deployment/rebuilds, ticketing systems and SLAs
 * Strong troubleshooting and problem-solving skills, with the ability to take ownership of issues through to resolution
 * Excellent communication and customer service skills
 * A collaborative approach, with experience supporting or mentoring junior colleagues
 * Strong organisation and prioritisation skills, with the ability to adapt to changing business needs, * GCSEs in English and Mathematics, or equivalent
 * Microsoft certifications would be advantageous
 * CompTIA A+ and/or Network+ would be advantageous
 * ITIL Foundation would be advantageous

## Description

As a key member of the IT team, you will act as the primary escalation point for our Level 1 Service Desk colleagues, providing technical expertise across Windows 11, Microsoft 365, Microsoft Intune, Entra ID, Active Directory and endpoint management.

Alongside resolving escalated incidents and requests, you will play an important role in supporting our wider business, mentoring colleagues and contributing to IT projects and technology rollouts across the organisation., * Acting as the primary escalation point for Level 1 Service Desk incidents and requests

 * Troubleshooting and resolving hardware, software, networking and user issues
 * Supporting Windows 11 desktops and laptops
 * Administering Microsoft 365, including Outlook, Teams, OneDrive, SharePoint and Office
 * Managing Microsoft Intune, including device enrolment, compliance and application deployment
 * Deploying, rebuilding and maintaining endpoint devices
 * Supporting endpoint security, antivirus and patching technologies
 * Administering user accounts through Entra ID and Active Directory
 * Supporting Group Policy administration
 * Maintaining accurate IT asset records and technical documentation
 * Providing support to remote sites and users
 * Assisting with IT projects, system implementations and technology rollouts
 * Mentoring and supporting Level 1 Service Desk colleagues
 * Sharing technical knowledge and best practice across the team
 * Supporting Service Desk triage duties when required
 * Taking ownership of technical issues through to resolution