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# Business IT Technician, Level 1

- **Company:** Triangle, Inc
- **Location:** Fayetteville, NC, United States
- **Salary:** $30,000.0 - $35,000.0
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Windows, Antivirus Softwares, Apple Mac Systems, System Configuration, Network Installation Services, Network Monitoring, Remote Desktop Services, Backup and Restore, Firewalls (Computer Science), Information Technology, Gsuite
- **Published:** September 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2f85d1efcf204adc

## About the Role

* Experience with networking, administration of operating systems (Windows, macOS), and security fundamentals.
 * Strong interest in learning new technologies and gaining hands-on experience in IT support.
 * Fluency with Microsoft 365, Google Workspace, antivirus software, remote desktop tools, and backup systems is a plus.
 * Excellent problem-solving and communication skills.
 * Ability to work independently and as part of a team in a fast-paced environment.
 * Valid driver's license (required for onsite service).

Education & Experience:

 * High school diploma or equivalent required; Associate's degree or technical certification (e.g., CompTIA A+, Network+) preferred.
 * Internship or relevant experience in a help desk or IT support role is a plus but not required.

## Description

We are seeking a motivated, detail-oriented Level 1 Business IT Technician to join our team. This is a hands-on role ideal for someone who is eager to grow their IT skills in a fast-paced, client-focused environment. You will be responsible for monitoring critical systems, supporting client infrastructure, and assisting with the resolution of technical issues., * Monitor network, computer, backup, and security dashboards for alerts and anomalies.

 * Respond promptly to system alerts, escalating issues as necessary.
 * Assist in setting up new client computers, including imaging, configuration, and deployment.
 * Support network installations and assist with hardware setup (switches, firewalls, cabling, etc.).
 * Troubleshoot and resolve client software, networking, and security-related issues.
 * Document all work in ticketing and knowledge base systems.
 * Work collaboratively with other technicians and escalate complex issues to senior staff.
 * Support internal IT projects and assist with tasks assigned by team leadership.
 * Provide excellent customer service and maintain clear, professional communication with clients.