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# IT Help Desk

- **Company:** J & J Staffing Resources
- **Location:** Trenton, NJ, United States
- **Experience:** Experienced
- **Salary:** $47,840.0
- **Contract:** Temporary to permanent
- **Skills:** Software Applications, Software Asset Management, Data Processing, Computer Equipment
- **Published:** September 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=dd0a761f4efd30db

## About the Role

* 3 years of experience providing help desk and AV support required.
 * Ability to work fully onsite in Trenton, NJ required.
 * Strong verbal and written communication skills.
 * Strong analytical and problem-solving skills.
 * Ability to work independently and manage multiple tasks effectively., * Help Desk: 3 years (Required)
 * AV support: 3 years (Required)

## Description

* Assist internal and external users' login into systems and provide resource access.
 * Provide technical assistance to data processing personnel and end-users on technical problems dealing with operating systems, computers, utilities, hardware, and all related desktop applications.
 * Install and maintain supported proprietary desktop software packages and hardware. Monitor systems for errors and work with vendors to upgrade and install software and hardware products.
 * Plan, configure, and troubleshoot networked devices including printers, desktops, laptops, scanners, and fobs.
 * Support conference room computer equipment, video, and connectivity solutions.
 * Provide training on hardware and software products for online meetings and conference calls.
 * Maintain accurate and up to date problem tickets, computer hardware and software inventory, documentation, procedures, and run books.
 * Utilize KACE Helpdesk System to create, track, and complete help desk trouble tickets.