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# Engineer, IT Field Support

- **Company:** Oceans Healthcare
- **Location:** Plano, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Networking Hardware, Reliability of Systems
- **Published:** September 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=35b4ec5c93cca9d2

## About the Role

Educational / Experience Requirements:

 * Minimum of 2 years of hands-on IT support experience, preferably in a field or on-site support role.
 * Experience troubleshooting hardware, networking, and basic server issues in enterprise or multi-site environment.
 * Demonstrated ability to work semi-autonomously and independently manage tasks on-site.
 * Experience documenting technical issues and infrastructure changes accurately.
 * Relevant technical certifications (e.g., CompTIA A+, Network+, or equivalent) are preferred but not required., * Strong troubleshooting skills for hardware, network, and basic server issues.
 * Ability to communicate technical information clearly to both technical and non-technical audiences.
 * Excellent customer service and interpersonal skills.
 * Strong organizational and time-management skills to manage multiple on-site tasks effectively.
 * Ability to follow company processes and standards for hardware setup and IT service delivery.
 * Proactive approach to identifying problems and proposing practical solutions.
 * Comfortable with occasional on-call responsibilities and flexible scheduling as needed.

Work Environment:

Subject to many interruptions. Occasional pressure due to multiple calls and inquiries. This position can be high paced and stressful; must be able to cope mentally and physically to atmosphere. Work requires spending approximately 90% or more of the time inside a building that offers protection from weather conditions but not necessarily from temperature changes.

## Description

* Prepare, configure, and deploy hardware, software, and network equipment for new facilities and acquisitions in accordance with company standards.
 * Troubleshoot and resolve technical issues independently, applying judgment and problem-solving skills to ensure minimal disruption to operations.
 * Collaborate with team members, end users, and stakeholders to communicate technical information, identify underlying issues, and implement practical solutions.
 * Document all infrastructure changes, configurations, and technical information accurately for reference and knowledge sharing.
 * Participate in on-call rotations as needed to support continuous operations and rapid issue resolution.
 * Support IT initiatives related to new setups, acquisitions, and facility expansions, including coordinating logistics and resources for smooth implementation.
 * Perform other duties as assigned to support business continuity and technology operations.