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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Support Analyst II - **Company:** Class Valuation, LLC - **Location:** Miami, FL, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple IOS, User Authentication, Microsoft Online Services, VoIP, Collaborative Software, Desktop Computing, Multi-Factor Authentication, Microsoft Software, System Center Configuration Manager, Network Connections, Citrix Systems, Remote Access Technology, Azure Active Directory, Cisco WebEx, Wireless Networks, CompTIA Strata - PC Hardware Technology Engineer, Software Troubleshooting, Microsoft Onedrive, Information Technology, Xendesktop, Servicenow - **Published:** September 21, 2026 - **Apply:** https://www.dice.com/job-detail/7e3079c3-3edd-4a8f-abd9-454eee5c986c ## About the Role * Education & Certifications: Degree, diploma, or technical qualification in Computer Science or a related field preferred. CompTIA A+ and/or Microsoft certifications are highly desirable. * Relevant Experience: 3 to 4 years of experience supporting end-user technology in a professional services environment; law firm experience is a plus. * Desktop Support Expertise: Strong knowledge of desktop computing environments, hardware and software troubleshooting, operating systems, and peripheral devices. * Microsoft Technology Skills: Experience supporting Windows 11, Microsoft 365, Exchange Online, Microsoft Teams, OneDrive, Microsoft Authenticator, and Microsoft Entra multifactor authentication solutions. * Endpoint & Device Management: Experience supporting Mobile Device Management (MDM), System Center Configuration Manager (SCCM), encryption technologies, and endpoint security tools. * Service Management Knowledge: Familiarity with ticketing platforms, particularly ServiceNow, and a strong commitment to process-driven support. * Collaboration & Communication: Excellent written and verbal communication skills with the ability to explain technical concepts clearly to non-technical users. * Customer-Focused Mindset: Strong interpersonal skills and a commitment to delivering a positive, professional support experience. * Research & Problem-Solving: Strong analytical thinking, troubleshooting abilities, and the initiative to research solutions using internal and external resources. * Adaptability & Teamwork: Ability to manage competing priorities, remain flexible in high-pressure situations, and contribute positively within a collaborative team environment. If you're passionate about delivering outstanding technology support, solving complex problems, and helping professionals stay productive, we'd love to hear from you for this Technology Support Analyst I opportunity! ## Description Are you a customer-focused technology professional who thrives on solving complex technical issues, supporting end users, and delivering exceptional service in a fast-paced environment? As a Technology Support Analyst II, you will play a critical role in keeping employees connected, productive, and supported through reliable desktop, laptop, mobile, and conference technology services. Working across a modern technology environment, you'll troubleshoot and resolve technical issues, support collaboration tools, assist with conference and event technology, and partner with technical teams to ensure a seamless user experience. This role is ideal for a driven problem solver who combines strong technical expertise with excellent communication skills, sound judgment, and a commitment to outstanding customer service. The position requires full-time, on-site support and participation in firm-wide maintenance activities, including occasional overtime during technology deployments and maintenance windows. * Provide End-User Support: Diagnose, troubleshoot, repair, maintain, and upgrade desktop and laptop hardware, software, and related technologies. * Resolve Technical Issues: Assess user-reported problems, apply effective troubleshooting methodologies, and drive issues to resolution through direct support or appropriate escalation. * Support Microsoft Technologies: Maintain and troubleshoot Microsoft Windows 11, Microsoft 365 (M365), OneDrive, and other business-critical applications. * Manage Remote Access Solutions: Support remote computing environments, including Citrix XenDesktop and secure connectivity tools. * Support Mobile Technology: Configure and troubleshoot Apple iOS devices, including iPhones and iPads. * Assist with Network Connectivity: Troubleshoot wired and wireless network-related issues affecting user productivity. * Support Voice Technologies: Provide assistance with Voice over Internet Protocol (VoIP) phone systems and related communication technologies. * Own and Manage Service Requests: Accurately document incidents, service requests, and resolutions using ServiceNow while following ticket ownership and service delivery standards. * Create and Maintain Documentation: Document solutions, procedures, best practices, and technical discoveries to support knowledge sharing and operational excellence. * Collaborate Across Teams: Partner with technical teams and colleagues to resolve complex issues and improve support processes. * Support Conference & Meeting Technology: Set up, troubleshoot, and maintain audio, video, and presentation technologies in conference rooms and event spaces. * Enable Hybrid Collaboration: Configure and support Zoom, WebEx, and Microsoft Teams meetings, events, and remote collaboration experiences. * Manage Audiovisual Equipment: Set up projectors, screens, microphones, speakerphones, sound systems, and video conferencing equipment. * Support Conference Center Operations: Assist with the day-to-day technology needs of conference rooms and event spaces to ensure successful meetings and presentations. * Participate in Technology Rollouts: Follow established procedures, quality controls, and project checklists while supporting technology deployments and upgrades. * Provide On-Call Support: Participate in maintenance windows, on-call rotations, and occasional after-hours support as business needs require. ## Related Videos - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [WeAreDevelopers LIVE - Playing in Production](https://www.wearedevelopers.com/videos/100363-wearedevelopers-live-playing-in-production) - [You’re a great coder? 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