> Markdown version of [/jobs/ext/3255303-epic-application-analyst](https://www.wearedevelopers.com/jobs/ext/3255303-epic-application-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Epic Application Analyst - **Company:** Mary Free Bed Rehabilitation Hospital - **Location:** Grand Rapids, MI, United States - **Experience:** Experienced - **Salary:** $20,800.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Computer Literacy, Web Browsers, Issue Tracking Systems, Microsoft Office, Microsoft Visio, Microsoft PowerPoint, Test Scripts, Epic ECSA - **Published:** September 3, 2026 - **Apply:** https://jobs.mitalent.org/job-seeker/job-details/JobCode/406315828 ## About the Role Associate's degree or equivalent experience. 3 years Healthcare, IT or finance/account receivable experience. Must obtain and maintainvendor certification in specified application within 6-months of attending first Vendor course. Strong working knowledge of departmental policies, procedures, business operations and workflows with an understanding of how they interrelate to other departments in the organization. Strong computing skills including a working knowledge of Word, Excel, Power Point, Visio, web browsing, issue tracking and email applications and/or a willingness to learn. Strong project management skills including the ability to lead meetings, prioritize, resolve conflicts, and maintain issues lists. Must be a team player with the ability to work independently as well as in small or large teams. Demonstrates the ability to resolve problems timely and effectively. Must be detail oriented and have a skill for probing for information in order to fully understand the underlying needs that drive how the system should be built. Must be approachable and have the ability to deal positively with employees at all levels of the organization. Protects and maintains the confidential nature of information. Ability to consistently meet assigned deadlines for projects. Demonstrated effective follow-up activities. Sound decision making ability. Ability to multitask. Ability to accept and adapt to change. Strong ability for self-direction. Preferred Job Qualifications Bachelor's degree preferred. Experience in the operational area for Epic application ## Description Demonstrates functional knowledge of Epic, applicable third-party solutions, and Microsoft suite of products. Demonstrates knowledge of processes within the business lines supported, assesses workflow methods, identifies gaps, determines necessary workflow changes, and develops workflows alongside customers related to the implementation of new solutions or functionality. Designs, builds, and configures within assigned Epic system modules and any supporting third-party solutions; develops and maintains process documentation using appropriate tools. Develops and maintains test scripts for workflow testing; performs testing per department requirements. Ensures that application changes and upgrades are working properly. Follows departmental standards for change control and quality assurance; provides documentation on system changes and provides training, if applicable. Troubleshoots issues and initiates escalation procedures with minimal supervision and provides proposals for resolution of the issues found. Participates in or leads cross-functional projects; Understands project planning and coordination methods using project management tools and skills. Communicates project status of deliverables, barriers (as applicable), end-user concerns, and upcoming milestones. Actively participates in meetings, as needed. Provides status updates on work to leadership. Other duties as assigned. Customer Service Responsibilities Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information. Responsibilities in Quality Improvement Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.