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# Help Desk Support Specialist Level I

- **Company:** Advanced
- **Location:** Sioux Falls, SD, United States
- **Experience:** Starter
- **Salary:** $37,440.0 - $41,600.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Apple Mac Systems, Backup Devices, Networking Hardware, Microsoft Office, SAP Sales and Distribution, Network Routers, Information Technology, Laptops, Hardware Infrastructure, Network Server
- **Published:** September 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b6092dc32eacde3a

## About the Role

skills are a must. Individuals must have a desire and willingness to learn and maintain knowledge. Need a neat appearance and good multi-tasking skills., * Associates degree in technology preferred or CompTIA A+/ Network+.

 * Excellent communication and customer service skills
 * Strong problem-solving abilities
 * Knowledge of Windows and Mac operating systems
 * Ability to work independently and as part of a team

## Description

Are you passionate about technology and providing top-notch customer support? Look no further! Advanced Tech Inc. is seeking a skilled individual to join our dynamic team in Sioux Falls, SD. As a member of our team, you will play a crucial role in ensuring our clients receive the best Help Desk assistance possible., IT Support: To install, and maintain all hardware such as routers, switches, wireless, servers, workstations, laptops, printers, phones, network devices. Analyze and resolve network hardware, software, and performance problems in a timely and accurate fashion. Work with Active Directory, file shares, mapped drives, print, Office 365 and backups, and their associated operating systems and software. Create/maintain documentation for configurations, processes, of customers IT systems Respond to and investigate customer/end user inquiries, concerns, and issues via phone, ticketing, and email in a timely and courteous manner. Assist customers/end-users with questions on product installation, usage, and implementation. Work with customers to find the best support, software, and hardware solutions. Must be trustworthy, responsible, dependable, and very organized. This position requires analytical thinking, problem solving research skills, Organizational, communicational, and customer service


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