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# IT Manager

- **Company:** LTD Global
- **Location:** Washington, DC, United States
- **Experience:** Experienced
- **Salary:** $95,000.0 - $110,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Amazon Web Services, Microsoft Azure, CompTIA Security+, Information Systems, System Configuration, Information Technology Operations, Networking Hardware, Microsoft Software, Windows Servers, Network Planning and Design, Cloud Services, Cloud Platform System, Information Technology, Cisco
- **Published:** September 19, 2026
- **Apply:** https://www.thejobnetwork.com/job/3c2b4556-f654-4c52-9cf5-a57f1aa1f036/it-manager-client-support

## About the Role

clients. * Ensure that all hardware and software assets are current, properly configured, and operating efficiently. * Maintain accurate and up-to-date IT documentation, including system configurations, processes, and procedures. Qualifying for this role means you have a bachelor's degree in information systems, Computer Science, Systems/Network Engineering, or related field or equivalent combination of experience and education (multiple certifications in lieu of degree). Experience as IT Manager/IT Operations Manager/IT Project Manager and advanced knowledge and experience with cloud computing platforms (Microsoft 365, Azure, AWS). 5-7 years in the IT field with 2 years providing systems/network design & administration, focusing on Windows server architecture, network device configuration, and cloud services. Project Management, Microsoft and Cisco, or other industry certifications (CCNA, Security+, Azure Administrator, etc.)

## Description

audits and prepare assessment reports for Global Impact clients. * Collaborate in the planning, design, and execution of IT initiatives and projects, ensuring delivery within scope, timeline, and budget. * Oversee the IT helpdesk function, ensuring timely, efficient, and high-quality technical support for all employees. * Manage and support the lifecycle of both Windows and Mac hardware, including provisioning, configuration, maintenance, and decommissioning. * Partner with the Managed Service Provider (MSP) to ensure Service Level Agreements (SLAs) are met, with a focus on customer satisfaction and timely ticket resolution. * Develop and implement operational processes and procedures to enhance efficiency and service delivery. * Collaborate with cross-functional teams to improve and streamline client onboarding processes. * Develop and maintain IT and cybersecurity policies, procedures, and standards for Global Impact