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# Technology Alignment Manager - Fix Problems Before Clients Ever See Them

- **Company:** Bmore Technology
- **Location:** White Marsh, MD, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $60,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Information Technology Consulting, Information Technology
- **Published:** September 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1f87a0f9c5660753

## About the Role

* Previous MSP or IT consulting experience - you'll support many different clients with very different environments, and thriving in that variety is a skill of its own
 * A bachelor's degree in IT or a related field, or 3+ years of hands-on IT experience - plus multiple technical certifications (Microsoft, CompTIA, networking, or security)
 * You've been the tech - you've worked the tickets, handled the escalations your team sent your way, and sat across from clients explaining what happened and what's next
 * Genuine comfort talking with clients - you can build trust, explain what you found, and get buy-in on what to fix
 * A proactive mindset - you'd rather prevent the outage than get the 2 a.m. call about it
 * Organization, attention to detail, and the self-motivation to run your own schedule of client visits
 * A valid driver's license - you'll be out at client sites across the Baltimore region regularly (we provide the company car)
 * ¿Hablas español? Bilingual (English/Spanish) candidates are strongly encouraged to apply - many of our construction clients speak Spanish, and bilingual skills are a real asset on our team

## Description

* Get out in the field - visit client sites across the Baltimore region for regular, proactive alignment reviews
 * Be the expert everyone asks - know your clients' environments better than anyone, and be the person our service and project teams come to for answers
 * Stop problems early - review ticket trends, identify technical risks, and drive reactive tickets down
 * Be the trusted advisor - build real relationships with clients and explain what you find in plain language
 * Set the standard - help build our Standards Library and bring every client environment into alignment with it
 * Partner with our vCIO - work side by side on each client's technology roadmap, flag where they're out of alignment, and help decide what gets fixed first
 * Share the on-call rotation for after-hours support