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# IT Support Engineer

- **Company:** Eurolaser technologies
- **Location:** Newcastle upon Tyne, UK
- **Experience:** Starter
- **Salary:** £24,000.0 - £30,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Basic Access Authentication, Microsoft Outlook, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Network Connections, Windows Desktop, Wi-Fi Technology, Computer Networking Systems, ServiceNow IT Service Management, Information Technology
- **Published:** September 2, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=74ddf7230b180c4f

## About the Role

* 1-2 years of experience in IT Support, Desktop Support or Service Desk.
 * Good knowledge of Windows 10/11.
 * Basic knowledge of Microsoft 365, Outlook and MS Teams.
 * Basic understanding of hardware and networking.
 * Experience with IT ticketing/service management tools.
 * Good troubleshooting and problem-solving skills.
 * Good verbal and written communication skills.
 * Customer-focused approach and ability to work within SLA.
 * Willingness to work in rotational shifts, if required.

Qualification

 * Graduate in IT, Computer Science or a related field preferred.
 * IT certifications such as CompTIA A+, ITIL or Microsoft certifications would be an advantage.

## Description

We are looking for a Band 1 IT Support Engineer to provide first-line technical support to users. The role involves troubleshooting hardware, software, desktop, application and basic network issues, managing support tickets, and escalating complex issues to the appropriate technical teams., * Provide L1 IT support through phone, email, chat and ticketing systems.

 * Troubleshoot Windows desktop/laptop, software and application issues.
 * Support MS Office/Microsoft 365, Outlook and Teams.
 * Troubleshoot printers, scanners and basic hardware issues.
 * Assist with password resets, account unlocks and basic access-related issues.
 * Provide basic troubleshooting for VPN, Wi-Fi and network connectivity.
 * Log, categorize, prioritize and update incidents in the ticketing system.
 * Follow SOPs, knowledge-base articles and defined troubleshooting procedures.
 * Resolve issues within agreed SLA wherever possible.
 * Escalate unresolved or complex issues to L2/L3 teams with proper documentation.
 * Keep users updated regarding ticket status and resolution.
 * Maintain accurate records of incidents, troubleshooting steps and resolutions.