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# 1st Line IT Support Engineer

- **Company:** Genmar IT
- **Location:** Bishop's Stortford, UK (Remote available)
- **Salary:** £26,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Microsoft Office, Remote Access Technology
- **Published:** September 2, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=1683fa5c24cba609

## About the Role

* Strong communication skills / Excellent telephone manner
 * Knowledge of Windows OS and Microsoft Office packages.
 * Ability to think on your feet and solve any complex issues with empathy.
 * Keen to learn.
 * Desire to gain further industry recognised qualifications (With assistance from Genmar), * Customer Service: 1 year (preferred)

Licence/Certification:

 * UK driving license? (preferred)

## Description

You will be working alongside the team of currently, 9 support staff. Taking support tickets from customers, communicating with the users, listening, and resolving their issues by remote access via their RMM and ticketing system. Work on special projects, investigating new technology and services. Collaborating with other team members and individually. They encourage staff to further their certifications by mentoring and paying fees. The team work closely together providing a great working environment.