> Markdown version of [/jobs/ext/3257368-head-of-workplace-it](https://www.wearedevelopers.com/jobs/ext/3257368-head-of-workplace-it). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Head of Workplace IT - **Company:** M-KOPA - **Location:** London, UK - **Experience:** Expert - **Contract:** Internship / Graduate position - **Skills:** Artificial Intelligence, Software Suite, Software as a Service, Cloud Computing, Internet Service Provider, Network Security, Network Monitoring, Software Vulnerability Management, Wireless Networks - **Published:** September 3, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=c58bbbc612d04028 ## About the Role We care more about your skills than where you got them from - relevant degrees or certifications (e.g. ITIL, CISSP, cloud/network certs) are desirable but not required. Required Experience: * Proven leadership of a multi-site IT function at scale, ideally across multiple countries * Strong commercial and vendor-management skills - negotiating and managing ISPs, telco, hardware suppliers, and SaaS/MSP contracts * Strong security mindset and understanding of identity, endpoint, and network security * Solid network monitoring and performance fundamentals, and enough infrastructure depth (including physical/server-room engineering) to hold their own with specialists * Comfort operating in high-growth, emerging-market environments * User-focused mindset and experience collecting and responding to internal feedback on team performance * Experience leading a workplace IT team, or strong IC/manager experience in a related domain with demonstrable readiness to take the next step ## Description * Networks & telephony: Wired and wireless networks across all offices, warehouses, and retail sites; contact-centre telephony across ~10 call-centre sites * On-site infrastructure: On-prem hardware and physical environments - server rooms, power, cooling, physical security, CCTV * End-user compute & mobility: Full lifecycle management of laptops, desktops, and phones for 2,500+ employees, plus endpoint and mobile device management (MDM) * Identity & access: Identity platform (directory, SSO, MFA), joiner/mover/leaver processes, and recertification for internal and external applications * Productivity & collaboration: Core software suite selection and management (collaboration, back-office, AI tools), vendor/contract management, licensing/SaaS spend, meeting-room and AV systems * Security & resilience: IT-side security hygiene (patching, vulnerability remediation, endpoint protection, hardening), business continuity and disaster recovery Our Workplace IT Approach * We balance cost, performance, security, and resilience - especially in variable-connectivity markets * We partner closely with the Security function on IT-side security hygiene, with clear ownership boundaries between the two functions * We keep access controls operationally excellent, low-friction for users, and audit-ready * We set and drive the norms and adoption practices that make tools actually succeed, not just get deployed * We measure ourselves against SLAs and service performance metrics that show IT is delivering, * Based in one of M-KOPA's operating markets - Nigeria, Kenya, South Africa, Ghana, or Uganda - or in the UK, with regular travel across M-KOPA's operating markets (current and future) * Significant travel expected - potentially up to 25% at times, especially in the early phases of the role * Work with diverse teams across UK, Europe, and Africa * Professional development programs and coaching partnerships * Family-friendly policies and flexible working arrangements * Well-being support and career growth opportunities Our Mission We create financial inclusion for the traditionally excluded through a fair, flexible, customer-centric financing model. We strive to drive greater inclusion of women, youth, and low-income communities. Our Impact Our technology has created measurable change: * Connected : 2.5 million first-time smartphone users connected since 2020 * Prosperous : 70% of customers use their M-KOPA product for income generation, with 35,000 livelihoods created for agents * Green : 2.155 million tonnes of CO avoided through solar since 2010, with 127,700 total circular economy products provided