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# Contract CRM & Directory Data Officer

- **Company:** TLT LLP
- **Location:** Bristol, UK (Remote available)
- **Contract:** Temporary contract
- **Skills:** Microsoft Excel, Microsoft Basic Data Partition, Databases, Customer Data Management, Data Cleansing, Data Governance
- **Published:** September 2, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=0761d403a2b675e6

## About the Role

Essential

 * Excellent attention to detail.
 * Strong organisational and administrative skills.
 * Experience maintaining data records within a CRM or database system.
 * Good Microsoft Excel skills.
 * Ability to manage multiple deadlines and competing priorities.
 * Strong written and verbal communication skills.

Desirable

 * Experience with InterAction or another CRM platform.
 * Experience supporting legal directories or similar submission processes.
 * Knowledge of data protection and UK GDPR requirements.
 * Experience working within a professional services environment.

## Description

* Legal directory referee management
 * Coordinate and administer the annual legal directory referee program
 * Maintain accurate referee records and tracking information.
 * Liaise with Business Development teams and other stakeholders to gather, validate and update referee information.
 * Monitor referee responses and maintain status updates within agreed trackers.
 * Ensure referee data is accurate, complete and managed in accordance with data protection requirements.
 * Support the production of management information and progress reporting relating to the referee process.
 * Escalate risks, issues or data gaps that may impact directory deadlines.
 * CRM data management, quality and governance
 * Maintain accurate client and contact records within InterAction.
 * Process contact updates, company associations and relationship data changes.
 * Monitor and resolve basic data quality issues, including duplicate, incomplete or inconsistent records.
 * Support data cleansing, validation and maintenance activities to ensure the ongoing integrity of CRM data.
 * Process and action CRM data change requests in accordance with agreed processes and service levels.
 * Maintain consistent data standards and support adherence to firm data governance requirements.
 * Work collaboratively with stakeholders to improve the accuracy and completeness of CRM information.

Compliance

 * Adhere to UK GDPR and firm data governance policies.
 * Ensure CRM records remain accurate and fit for purpose.
 * Maintain confidentiality when handling client and referee information.


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