> Markdown version of [/jobs/ext/3257398-senior-it-service-desk-support-officer](https://www.wearedevelopers.com/jobs/ext/3257398-senior-it-service-desk-support-officer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior IT Service Desk Support Officer

- **Company:** Triumph Consultants Limited
- **Location:** Atherstone, UK
- **Experience:** Expert
- **Salary:** £40,498.0
- **Contract:** Temporary contract
- **Skills:** Active Directory, Information Technology, PSN, Network Server
- **Published:** September 4, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=29f8d426375edbb9

## About the Role

* Familiar with a hybrid Microsoft environment, including Active Directory, Entra ID, Microsoft 365, Teams and SharePoint
 * High level of understanding around Cyber Security and support implementation and maintenance of IT policies and procedures to achieve and maintain compliance.
 * Advanced knowledge of Windows, Active directory and the Councils Microsoft Tenancy including management of groups permissions and security
 * Previous experience of working on a Service or an IT Support environment, preferably with the Local Government

## Description

Triumph Consultants are looking for a Senior IT Service Desk Support Officer to provide 1st/2nd line support for all Council IT systems and to supervise the Service Desk function. Contract is for 19 months in North Warwickshire., * Have an understanding of all Council systems aiding in the diagnosis of any issues and carry out administrator functions for Exchange, Backup and most Council systems.

 * To assist the Technical Support Manager in managing the councils IT infrastructure including the systems, network, servers, external connectivity, including PSN. This will include working with consultants and external technical auditors.
 * To provide resources to ensure that the BACS transmissions are processed and approved (for Corporate Services as a backup to other depts).
 * Supervision of a small team including staff appraisals, reviews and development and training.
 * Support and police staff in the use of data ensuring GDPR principles are adhered to. If a non-compliance or breach takes place, they would be expected to take the necessary action to limit any breach and to report it.


## Related Videos

- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity)
- [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [tRPC: API schemas are pure overhead](https://www.wearedevelopers.com/videos/796-trpc-api-schemas-are-pure-overhead)

## Related Articles

- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)