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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Global Head of Change Management - **Company:** Jellycat - **Location:** London, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Agile Methodology, Confluence, JIRA, Encodings, DevOps, PRINCE2, Scrum Methodology, System Testing, Servicenow - **Published:** September 4, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=b9b5188d43af7137 ## About the Role * 10+ years' experience in change management, business analysis or IT delivery, including significant experience owning a global change control process across multiple systems and functions. * 5+ years' proven experience leading and developing multidisciplinary teams, including Business Analysts, System Administrators and Testers, with strong people leadership and coaching skills. * Deep expertise in change management and control frameworks (e.g. ITIL Change Management, ISO 20000, Agile/DevOps change practices), with the ability to tailor frameworks pragmatically to organisational needs. * A formal change, IT service management or testing qualification (e.g. ITIL, ISTQB, PRINCE2 or Agile/Scrum certifications). * A strong background in software and system testing practices and methodologies, with the ability to establish and enforce quality and testing standards across a testing function. * Excellent stakeholder management skills, with a track record of building credibility and influence at senior and Executive level. * A strong track record of establishing or significantly improving a change control or change management function. * Outstanding written and verbal communication skills, with the ability to translate complex technical or process information into clear, actionable insights for different audiences. * Experience operating within a fast-paced, international organisation. Desirable * Experience within retail, FMCG, licensing or a global consumer brand. * Experience using change, test and documentation management tools such as ServiceNow, Jira, Zephyr or Confluence. * Experience supporting broader business transformation or organisational change initiatives. ## Description The Global Head of Change Management leads Jellycat's global change control function, building and running a robust change management capability across the business. Reporting to the Global Business Transformation Director, this role leads and develops a multidisciplinary team of Business Analysts, System Administrators and Testers, and owns the end to end change control process - from inception, through impact assessment, build, testing and documentation, to delivery - ensuring change is delivered safely, on time and aligned with Jellycat's strategic priorities. You'll be: Global Change Control Process * Owning and maintaining Jellycat's global change control process end to end, covering intake, impact assessment, prioritisation, build, testing, release and post implementation review. * Partnering with the Global Business Transformation Director and senior stakeholders to define and continuously improve the change management framework, ensuring it scales with the pace and complexity of the business. * Establishing and maintaining change pipeline reporting, dashboards and KPIs that give leadership a clear, real time view of change volume, risk and throughput across systems and functions. * Identifying interdependencies and conflicts across concurrent changes, and proactively managing trade offs in scope, timeline and system impact. * Leading regular Change Advisory Board (CAB) forums with senior stakeholders, recommending decisions on prioritisation, sequencing and go/no go for release. Team Leadership & Management * Leading, managing and developing a multidisciplinary team of Business Analysts, System Administrators and Testers, setting clear objectives and creating a culture of accountability, quality and continuous improvement. * Allocating Business Analysts, System Administrators and Testers to changes and initiatives based on skills, capacity and business priority, balancing workload and development opportunities across the team. * Building team capability through coaching, structured development plans and access to relevant training and certifications. * Leading the recruitment and onboarding of change management talent as the team and change portfolio grow. * Fostering strong, collaborative working relationships between the change team and functional and business teams across Jellycat. Testing, Quality & Documentation * Designing, implementing and continuously improving a consistent global change control methodology, covering impact and risk assessment, approval, build, testing and release. * Establishing clear governance structures and escalation routes, including change approval authorities and emergency change routes. * Ensuring every change has a clear scope, justification, risk assessment, test plan and sign-off, together with complete documentation from inception through to closure and post-implementation review. * Embedding rigorous risk and issue management practices, ensuring risks identified during testing are owned and mitigated prior to release. * Championing consistent use of change, test and documentation management tools and systems, driving standardisation, quality and audit-readiness across the team. * Monitoring compliance with governance standards and taking corrective action where changes deviate from agreed processes. Stakeholder Communication & Engagement * Building strong, trusted relationships with senior stakeholders and system and process owners across Jellycat, acting as a key point of contact for change delivery. * Designing and delivering clear, tailored communications for different audiences, from working-level updates through to Executive Committee reporting. * Ensuring stakeholders are engaged early and appropriately throughout the change lifecycle, managing expectations and building buy-in for change. * Representing the change management function in senior forums, presenting change pipeline status, risks and recommendations with clarity and confidence. * Acting as an escalation point for change-related issues, working with sponsors and the Global Business Transformation Director to resolve blockers quickly. ## Related Videos - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [Shifting Stress to Progress— Understanding DevOps to do DevOps Better](https://www.wearedevelopers.com/videos/268-shifting-stress-to-progress-understanding-devops-to-do-devops-better) - [GitOps for the people](https://www.wearedevelopers.com/videos/461-gitops-for-the-people) - [A Developer's Framework for Any Tool Migration](https://www.wearedevelopers.com/videos/2035-a-developer-s-framework-for-any-tool-migration) - [Software Rollouts Are a People Problem: Meet the Nine Change Management Monsters](https://www.wearedevelopers.com/videos/2109-software-rollouts-are-a-people-problem-meet-the-nine-change-management-monsters) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to Work For in The UK: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/186-best-companies-to-work-for-in-the-uk-top-25-companies-in-2023) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [When Is It Time To Change Jobs? 7 Signs to Look Out For](https://www.wearedevelopers.com/magazine/420-when-is-it-time-to-change-jobs-7-signs-to-look-out-for)