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# NOC Agent

- **Company:** Consolidated Smart Systems, LLC
- **Location:** United States
- **Contract:** Permanent contract
- **Skills:** JIRA, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Networking Hardware, Network Layer, Network Monitoring, Routing, TCP/IP, Virtual Local Area Networks, Wireless Networks, Computer Network Operations, Zendesk
- **Published:** September 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e8b303bbe1411d89

## About the Role

* Must live in a Central or Eastern Time Zone
 * High School Diploma or GED.
 * 1+ years of experience in telecommunications, network operations, technical support, or ISP environments.
 * CompTIA A+, Network+, or equivalent technical certification.
 * Understanding of Layer 1, Layer 2, and Layer 3 networking concepts.
 * Familiarity with TCP/IP, DHCP, DNS, VLANs, routing, switching, and wireless networking.
 * Strong troubleshooting and analytical skills.
 * Excellent written and verbal communication abilities.
 * Ability to multitask and prioritize during high-impact outage situations.
 * Ability to work independently in a fast-paced operational environment., * Experience supporting ISP, telecommunications, fiber, or managed service provider environments.
 * Experience working with Freshdesk, Jira Service Management (JSM)

## Description

Network Monitoring & Incident Management

 * Monitor network performance, alarms, outages, and service degradation events.
 * Escalate incidents to Engineering, Field Operations, Vendors, and Leadership when appropriate.
 * Manage post-outage investigations and assist with Root Cause Analysis (RCA) documentation.
 * Provide outage communications and status updates.
 * Monitor NOC email queues, escalation mailboxes, Microsoft Teams chats, and operational communication channels.
 * Provide advanced support to Field Technicians during installations, repairs, and troubleshooting activities.
 * Support property IT contacts and maintenance teams with network-related requests.
 * Manage and process operational escalation requests.
 * Assist with network device provisioning, activation validation, and troubleshooting.
 * Support inventory and equipment requests related to network operations.

accordance with company policy.

 * Participate in incident reviews
 * Assist with change management validation and maintenance window monitoring.


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