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# Help Desk Technician

- **Company:** Joseph T. Ryerson & Son, Inc.
- **Location:** Downers Grove, IL, United States
- **Experience:** Experienced
- **Salary:** $66,082.0 - $85,613.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Software Systems, Software Security, Information Technology
- **Published:** September 14, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18314746?backUrl=%2Fcareer%2F18314746%2FHelp-Desk-Technician-Illinois-Downers-Grove

## About the Role

* Bachelor's degree in Information Technology (preferred). If not, an Associate's degree in a related field plus 4 years of job-related experience
 * 2 plus years of experience
 * Strong troubleshooting and problem-solving skills
 * Extensive working knowledge of computer systems
 * Demonstrates strong communication skills and thrives in cross-functional collaboration to achieve shared objectives
 * Good time and task management skills
 * Travels up to 10% of the time to company plants to support migrations and rollouts

## Description

We are looking for a skilled Help Desk Technician to join our IT team. You'll play a vital role in supporting and maintaining our technology infrastructure. This is your chance to help shape the next chapter of our story by providing hands-on technical expertise and collaborating across departments. You'll be part of a team that values problem-solving, innovation, and reliable service.
Roles and Responsibilities

 * Works independently and with team members on identifying various complex and routine computer-related issues
 * Serve as a technical support professional, helping teams in various departments troubleshoot technology issues
 * Installs hardware and software systems, including new equipment, software applications, and other tools commonly used by the company
 * Coordinates with the Cyber team in enforcing company policies to promote data and software security
 * Maintains installed PCs, networks, printers, and other peripherals with routine maintenance and upgrades
 * Act as the point of contact for all OT//CNC plant technology, from deployment, reconfiguration, and support
 * Performs one-on-one computer coaching on technology when necessary
 * Deliver high-touch, personalized technical support to executive and VIP users, ensuring seamless and efficient resolution of issues
 * All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice