> Markdown version of [/jobs/ext/3257943-network-operations-center-analyst](https://www.wearedevelopers.com/jobs/ext/3257943-network-operations-center-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Network Operations Center Analyst

- **Company:** Resourcesoft, Inc.
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Network Diagnostics, Network Monitoring, Data Logging, Computer Network Operations, SolarWinds (Software), Network Support, Servicenow
- **Published:** September 14, 2026
- **Apply:** https://www.dice.com/job-detail/0855f219-368a-4a98-8278-e50b8719675a

## About the Role

* 2 or more years of experience in network operations center (NOC) support or technical help desk administration.
 * Proficiency in network monitoring platforms including SolarWinds and SquaredUp for infrastructure oversight.
 * Experience with ServiceNow or enterprise ticketing software for incident logging and escalation.
 * Experience in first-line network diagnostics, circuit triage, and troubleshooting connectivity failures.
 * Experience with telecommunications vendor coordination and carrier circuit outage tracking.
 * Experience in executing enterprise incident communications, alarm notifications, and knowledgebase updates.
 * Excellent verbal and written communication skills.

## Description

* Monitor enterprise network infrastructure and remote hardware continuously using SolarWinds and SquaredUp.
 * Triage inbound network support calls and log detailed incident tickets within ServiceNow.
 * Execute first-level investigation and diagnostic testing for network outages and system degradations.
 * Escalate critical system alarms and unresolved connectivity issues to Tier 2 engineers and service providers.
 * Issue enterprise-wide incident communications and emergency status bulletins using approved protocols.
 * Coordinate with third-party telecommunications vendors to track circuit restoration during alarm conditions.
 * Maintain technical operational logs, shift turnover records, and troubleshooting knowledgebase articles.