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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # VP, IT Operations & Service Management - PVH Corp. - **Company:** PVH Corp. - **Location:** Bridgewater, NJ, United States - **Salary:** $230,000.0 - $280,000.0 - **Contract:** Permanent contract - **Skills:** Application Lifecycle Management, Cloud Computing, Cyber Security, Information Technology Operations, Data Analytics, Servicenow - **Published:** September 16, 2026 - **Apply:** https://dejobs.org/x/x/3735F43C8AFB4D1FB87969949CD7F8E6/job/ ## About the Role * A minimum of 12-15 years of experience in IT operations, application management, infrastructure or service management, including significant experience leading other senior leaders. * Proven experience leading large, multi-disciplinary global teams spanning application support, infrastructure & security operations, and service desk / service management functions. * Strong strategic thinking and executive decision-making abilities, with a track record of setting and executing multi-year technology operations strategy. * In-depth knowledge of service management best practices, ITIL processes and industry trends, including experience implementing IT Service Management platforms such as ServiceNow. * Strong budget, vendor, and contract management experience at an organizational level. * Track record collaborating closely with global service teams in an international organization * Bachelor's Degree in Arts/Sciences (BA/BS) (Required) * Master's degree in Arts/Sciences (MA/MS) (Preferred ) * Excellent executive communication and stakeholder management skills, able to influence senior business and technology leadership. * Strong desire to deliver exceptional customer experiences, obsess over quality of services being delivered, and be relationship-oriented through transparent and proactive communication. * Knows how to enable and share a common, customer-centric culture across multiple teams and apply common methods to drive excellence across the function. ## Description PVH is on a mission to redefine the fashion industry by driving full digitization along the company's entire value chain, from product design all the way to the consumer. Technology plays a key role. The Technology team aims to become the driving force in the organization for technology strategies & tools that enable the company's growth drivers and create ever-increasing value for the end-user; be it for the PVH organization, the employees, our customers or consumers. The Vice President, IT Operations & Service Management, will set the strategy and direction for PVH's global IT operations and service management organization, leading three direct reports who each own a critical pillar of service delivery: Application Managed Services, Infrastructure and Security Services, and Global Service Desk & Service Management, including the ServiceNow platform. This role will lead a senior leadership team - and, through them, a broader organization of internal associates and external partner teams distributed globally - to ensure efficient, resilient and high-quality service delivery across the PVH technology landscape. The organization is structured in: * Application Managed Services, covering Retail & Warehouse, Commerce, Order Management & Consumer Engagement, Data & Analytics and ERP / Corporate domains. * Infrastructure and Security Services, delivering Enterprise Operations Center capabilities across Cloud & Infrastructure, Network, Security Operations and Digital Workplace Support. * Field Services for Corporate, Retail and Warehouses * Global Service Desk & Service Management, covering Service Management product capabilities incl. IT Asset Management, and ownership of the ServiceNow platform. This is a high impact, highly visible role that requires setting a multi-year vision and strategy for IT operations and service management, building strong executive relationships across Technology and the business, and ensuring the three pillars operate as one cohesive, customer-centric organization. The ideal candidate has a strategic mindset, strong executive leadership skills, is data driven, has deep commitment to customer value, and knows what it takes to be a servant leader. What You will Do: Leadership & Strategy * Own the vision, strategy and multi-year roadmap for IT Operations & Service Management, in alignment with global IT strategy and company growth drivers. * Lead, align and develop the Application Managed Services, Infrastructure and Security Services, and Global Service Desk & Service Management organizations as one cohesive function. * Provide visionary executive leadership, fostering a culture of inclusion, excellence, accountability, and innovation across all three pillars. * Establish and communicate a clear vision for service excellence and operational resilience across the end-to-end technology estate. Team & Organizational Leadership * Recruit, mentor, coach and develop the Senior Director / Director leadership team and, through them, high performing teams globally. * Define an effective operating model and delivery organization with clear roles & responsibilities connected to OKR's for each pillar and its partner teams. * Foster a collaborative, inclusive and self-steering work environment where people are trusted, valued, and it's a strength to learn from failure. * Ensure consistent ways of working, governance and reporting across Application Managed Services, Infrastructure and Security Services, and Global Service Desk & Service Management. Service Operations * Oversee end-to-end service delivery across applications, infrastructure, security, and the global service desk to ensure customer satisfaction and operational efficiency. * Own service management platform maturity (ServiceNow) holistically, setting up a multi-year roadmap aligned with service quality improvements and innovation. * Define and monitor enterprise-wide KPIs and SLAs - including uptime, response and resolution times - and hold each pillar accountable to targets. * Collaborate with relevant stakeholders to define the overall service portfolio roadmap, operational level agreements (OLAs) and a service level maturity path. * Drive standardization of incident, problem and change management practices across application, infrastructure and service desk teams. * Facilitate and drive alignment across the three pillars, conduct customer research, and work with key stakeholders across business and technology to develop a unified service strategy, vision and roadmap. Budget and Resource Management * Own and manage the overall Operations & Service Management budget, ensuring optimal resource allocation across all three pillars. * Identify cost-savings opportunities while maintaining or improving service quality. * Monitor and report on financial performance and opportunities to senior leadership. Vendor and Partner Relationships * Own the overall vendor and contract management strategy, negotiating and managing key contracts to ensure cost effectiveness, compliance, and quality. * Collaborate with vendors, partners and third-party service providers to optimize service delivery across applications, infrastructure and service desk domains. * Establish and maintain strong relationships with internal and external stakeholders, including senior Technology and business leadership. * Provide periodic updates and reports on service operations to senior leadership.