> Markdown version of [/jobs/ext/3261910-working-student-user-support-agent](https://www.wearedevelopers.com/jobs/ext/3261910-working-student-user-support-agent). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Working Student - User Support Agent - **Company:** trivago GmbH - **Location:** Düsseldorf, Germany (Remote available) - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Zendesk - **Published:** September 3, 2026 - **Apply:** https://de.indeed.com/viewjob?jk=bfc0ddb371deb014 ## About the Role Are you patient, empathetic, and fluent in English? We're looking for a Working Student to join our User Support Team - the first point of contact for the millions of travelers who rely on trivago every month. You'll work alongside our Agent Services and Support Operations functions, helping users find solutions and building trust in the trivago brand. You'll gain hands-on experience resolving real user issues, spotting bugs, and channeling feedback that shapes our product, all while learning from an experienced, international team. trivago is a place where ambition and support go hand in hand - we hold high standards and genuinely invest in each other's growth. Ready to build practical skills alongside your studies? Apply now!, * Excellent and fluent written and verbal communication skills in English (our company language), with the empathy to convey information clearly. * A passion for travel and user experience, with the ability to empathize and put yourself in the user's shoes. * Currently enrolled at a German university (Immatrikulationsbescheinigung required), living within a commutable distance of Düsseldorf. * Available to work around 20 hours per week, with the flexibility to commute to campus twice a week. * A genuine learning mindset - you approach challenges with curiosity, seek out feedback, and are keen to grow both independently and as part of a collaborative team. * A performance mindset paired with an open, curious approach to AI tools and automation - you set ambitious goals for yourself and enjoy exploring how new technologies can make your work smarter and more efficient. ## Description * Provide timely and accurate support to user inquiries via email, using Zendesk and translation tools. * Respond to and manage user feedback on third-party review sites. * Help improve trivago's products by investigating and reporting bugs or issues raised by users. * Explore and understand issues faced by users, collaborating with stakeholders within and outside trivago to find solutions. * Gather, categorize, and channel user feedback to the relevant teams. * Support initiatives aimed at improving our operations and processes., We offer paid vacation days during your employment, flexible working hours, 1 work from home day weekly. Additionally you can work remotely from a different location, within Germany or selected countries abroad for up to 20 days per year. Enjoy your office days. Use your daily canteen budget to share lunch with colleagues in our canteen, help yourself to complimentary snacks and drinks in our kitchens, stay healthy with our on-site gym and sports classes, and enjoy the comfort of ergonomic desks and focused work areas. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai) - [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn) - [Demografie nutzen um jedem Bewerber das passende Angebot zu machen!](https://www.wearedevelopers.com/videos/836-demografie-nutzen-um-jedem-bewerber-das-passende-angebot-zu-machen) - [AI is dead, long live AK](https://www.wearedevelopers.com/videos/1093-ai-is-dead-long-live-ak) - [Angstfreude - AI and Corporate Culture - The Thrill and the Threat](https://www.wearedevelopers.com/videos/100354-angstfreude-ai-and-corporate-culture-the-thrill-and-the-threat) ## Related Articles - [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [How to Find Tech Jobs in Berlin](https://www.wearedevelopers.com/magazine/291-how-to-find-tech-jobs-in-berlin) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Where to Find German Tech Jobs](https://www.wearedevelopers.com/magazine/366-where-to-find-german-tech-jobs)