> Markdown version of [/jobs/ext/3262621-it-service-transition-design-manager](https://www.wearedevelopers.com/jobs/ext/3262621-it-service-transition-design-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Transition & Design Manager - **Company:** Matalan - **Location:** Liverpool, UK - **Contract:** Permanent contract - **Skills:** Agile Methodology, DevOps, Service Design - **Published:** September 3, 2026 - **Apply:** https://uk.fashionjobs.com/job/matalan/It-service-transition-design-manager,12048931.html ## About the Role We're looking for an experienced Service Transition or Service Design professional who can confidently bring together technology, people and processes to deliver successful, sustainable services., * Proven experience delivering complex service transitions in an enterprise environment. * Strong Service Design and ITIL/ITSM knowledge. * Experience creating service design, operational readiness and support documentation. * Strong stakeholder management, communication and facilitation skills. * Experience defining operating and support models. * Strong governance, planning, risk and dependency management skills. * Experience working with third-party suppliers or managed service providers. * The ability to bridge the gap between technical delivery and business operations. Experience of digital transformation, Agile/DevOps, customer journey mapping, SIAM or change management would be a bonus. ## Description We're looking for an IT Service Transition & Design Manager to play a key role in ensuring new and changing technology services are successfully designed, delivered and embedded into our business. This is a great opportunity to sit at the heart of technology delivery and operational excellence, making sure services don't just work on day one, but are built to deliver a great experience for our colleagues and customers long term. You'll lead end-to-end service transitions, from planning and readiness through to go-live and early-life support, while also shaping how services will operate once they move into Business as Usual. You'll work closely with technology teams, business stakeholders, suppliers and operational support teams to make sure every service is scalable, secure, measurable and genuinely fit for purpose. You'll also play a key role in our Service Design capability, creating operating and support models, defining service requirements and facilitating workshops that turn business and customer needs into practical, sustainable services. What You'll Do: * Lead end-to-end service transitions, from planning and readiness through to go-live and hypercare. * Develop transition plans, governance and readiness criteria, managing risks, issues and dependencies. * Design scalable, secure and operationally viable services aligned to business and colleague needs. * Define operating and support models, including SLAs/XLAs, KPIs, monitoring, escalation and continuity requirements. * Facilitate service design workshops and map customer and operational journeys to identify improvements. * Work closely with technology, business, operations and third-party suppliers to ensure smooth delivery. * Ensure services are fully operationally accepted and successfully embedded into Business as Usual. * Drive ITSM best practice and continuous improvement across transitioned services. ## Related Videos - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [ShapeShift: Reinventing Agile for a B2B SaaS Scale-Up](https://www.wearedevelopers.com/videos/1655-shapeshift-reinventing-agile-for-a-b2b-saas-scale-up) - [Shifting Stress to Progress— Understanding DevOps to do DevOps Better](https://www.wearedevelopers.com/videos/268-shifting-stress-to-progress-understanding-devops-to-do-devops-better) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) ## Related Articles - [Should Tech Managers Be Developers First? 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