> Markdown version of [/jobs/ext/3263300-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/3263300-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Engineer

- **Company:** CareerCircle
- **Location:** Lake Forest, CA, United States
- **Experience:** Experienced
- **Salary:** $83,200.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Artificial Intelligence, Macintosh Computers, Cloud Computing, Configuration Management, Computer Networks, Desktop Computing, Microsoft Office, Microsoft Software, Cloud Services, Anti-Phishing, Software Systems, Wi-Fi Technology, Enterprise Software Applications, Warehouse Management Systems, Computer Network Technologies, Computerised Systems, Generative AI, Microsoft InTune, Documentation System, Computer Equipment, Information Technology, Casper Suite, Cisco, Servicenow
- **Published:** September 12, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/ca/lake-forest/8a32b62a-7110-4982-9401-f2c6bcb61fe7

## About the Role

Technical support, Troubleshooting, diagnostics, IT support, Support, Customer service, Windows, Help desk support, Office 365, service now, MAC, JAMF, Intune, * Associate degree in Computer Science or related field is required, with a bachelor's preferred

 * Experience may be considered in lieu of degree requirement

 * A minimum of 3 years of relevant experience

 * At least one industry certification such as Microsoft, Cisco, CompTIA, or others

 * Additional certifications may be accepted in lieu of experience

 * Fundamental knowledge of computer systems and networks

 * Specific knowledge of Microsoft 365, Windows operating systems, and cloud-based endpoint management (e.g., Intune, JAMF, or similar)

 * In-depth knowledge of networking technologies, particularly layer 1 and 2, with working familiarity of wireless (Wi-Fi) networking in warehouse/manufacturing settings

 * Basic experience supporting enterprise applications and technologies, including exposure to ERP, WMS, or other manufacturing/logistics systems a plus

 * Familiarity with AI-assisted productivity and support tools (e.g., Copilot, generative AI-based troubleshooting or documentation tools) is expected

 * Prior experience in ITIL framework and processes is necessary

 * Prior experience with ServiceNow is a plus, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

Phishing
Operations
Management
ServiceNow
Warehousing
Microsoft 365
Cyber Hygiene
Cloud Services
Mobile Devices
Change Requests
Physical Layers
Customer Service
Computer Science
Software Systems
Computer Systems
Endpoint Devices
Technical Issues
Wi-Fi Networking
Security Controls
Technical Support
Help Desk Support
Computer Hardware
Endpoint Security
Knowledge Transfer
Business Valuation
Endpoint Management
Shipping Operations
Business Requirements
System Administration
CompTIA Certification
Full Stack Development
Wireless Communications
Business Transformation
Warehouse Management Systems
Troubleshooting (Problem Solving)
Generative Artificial Intelligence
Information Technology Infrastructure Library
Microsoft Intune (Mobile Device Management Software), The IT Support Engineer monitors and maintains IT consumer devices (primarily computers, printers, and mobile devices, as well as specialized devices such as RF scanners, label printers, and other warehouse/manufacturing floor hardware). Responsible for hardware and software support across corporate office users, manufacturing, and logistics/distribution environments. Responds and resolves support and service requests. Identifies, diagnoses, and rectifies issues in computer hardware, software, cloud services, and applications. The IT Support Engineer offers reactive and proactive service and support in accordance with defined processes for incident, problem, change, request, and configuration management.

The IT Support Engineer investigates problems and recommends effective remedies for the prevention of such problems. This involves troubleshooting technical issues and playing an important role in policy-related considerations for end user issues, compute and storage services, networking technology, and plant-floor connected systems (RF/Wi-Fi scanning, label and industrial printers, and similar shop-floor devices). The IT Support Engineer is responsible for the selection, installation, removal, and decommission of IT equipment and software that align with established standards and business requirements and applies AI-assisted tools where appropriate to speed diagnosis, documentation, and resolution. They need to handle security controls and IT systems management in accordance with best practices.

Primary Duties and Responsibilities

 * Installing and configuring computer hardware, software, systems, networks, printers, mobile devices, and specialized manufacturing/logistics devices (RF scanners, label/industrial printers, handheld terminals)

 * Monitoring and maintaining computer systems and networks across office, manufacturing, and warehouse environments

 * Responding in a timely manner to service issues and requests

 * Providing technical support to corporate end users as well as manufacturing and logistics teams, with an understanding of how IT issues impact production and shipping operations

 * Setting up accounts and equipment for new users, including provisioning through modern endpoint/device management tools

 * Repairing, replacing, and decommissioning equipment as necessary

 * Using AI-assisted tools (e.g., Copilot, ticketing/knowledge-base AI features) to accelerate troubleshooting, documentation, and knowledge transfer

 * Testing new technology

 * Documenting and knowledge transfer

 * Supporting basic cybersecurity hygiene practices (patching, endpoint protection, phishing awareness) for the devices and users supported, Phishing
Operations
Management
ServiceNow
Warehousing
Microsoft 365
Cyber Hygiene
Cloud Services
Mobile Devices
Change Requests
Physical Layers
Customer Service
Computer Science
Software Systems
Computer Systems
Endpoint Devices
Technical Issues
Wi-Fi Networking
Security Controls
Technical Support
Help Desk Support
Computer Hardware
Endpoint Security
Knowledge Transfer
Business Valuation
Endpoint Management
Shipping Operations
Business Requirements
System Administration
CompTIA Certification
Full Stack Development
Wireless Communications
Business Transformation
Warehouse Management Systems
Troubleshooting (Problem Solving)
Generative Artificial Intelligence
Information Technology Infrastructure Library
Microsoft Intune (Mobile Device Management Software)
+0


## Related Videos

- [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team)
- [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy)

## Related Articles

- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)