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# FM & Reactive Helpdesk Administrator

- **Company:** Nationwide Property Solutions Ltd
- **Location:** Wakefield, UK
- **Salary:** £24,000.0 - £24,785.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook
- **Published:** September 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a6fe4d47bfd86828

## About the Role

* Experience working in a call-centre/helpdesk/property/facilities environment would be beneficial
 * Strong team player, with excellent communications and organisational skills
 * Knowledge of using Microsoft Excel, Outlook, and Word
 * Excellent Administration & Time Management skills
 * Can multi-task and work in a fast-paced environment

## Description

You will be working as part of a team supporting and administer the flow of reactive and planned maintenance works., * Managing emails and phone calls

 * Dealing with enquiries from clients and contractors
 * Supporting clients and contractors with any queries
 * Assigning jobs to contractors within a time frame
 * Chasing up jobs that have not been accepted/attended too
 * Updating jobs to ensure complete transparency

Roles and responsibilities:

This is a key role in administering the maintenance work nationally for our clients. It is important that each job be managed to completion. The role will involve:

 * Ensuring that maintenance work is processed in a timely manner
 * Communicating with contractors daily, to chase overdue work
 * You will have a professional and confident manner and be able to provide excellent service from the helpdesk.
 * Have an excellent telephone manner and be totally customer focused
 * Part of your role will see you working on a rota basis taking calls out of hours (approx. one in every three/four weeks as required)


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