> Markdown version of [/jobs/ext/3266145-technical-support-agent](https://www.wearedevelopers.com/jobs/ext/3266145-technical-support-agent). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Agent

- **Company:** Facewatch Ltd
- **Location:** London, UK
- **Salary:** £25,420.0 - £28,000.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Networking Basics, Network Connections, Wireless Networks, Wi-Fi Technology
- **Published:** September 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=343cb8f992d93c87

## About the Role

The ideal candidate has strong communication skills, a logical troubleshooting approach, and a basic understanding of networks, devices, and SIM connectivity. Basic project or task management skills are also valuable to help track issues, prioritize work, and ensure problems are resolved efficiently., * Strong communication and customer service skills.

 * Basic understanding of network connectivity (Wi-Fi, mobile networks, IP basics).
 * Understanding of mobile devices and SIM card functionality.
 * Ability to troubleshoot issues logically and clearly explain solutions.
 * Ability to manage and prioritize multiple support requests.
 * Basic task or project management skills.

Preferred

 * Previous experience in technical support or customer support.
 * Experience with support ticketing systems., * Customer communication
 * Troubleshooting
 * Basic networking knowledge
 * Task / project management
 * Attention to detail
 * Problem solving

## Description

* Respond to customer support requests via email, ticketing system, or phone.
 * Troubleshoot issues related to device connectivity, mobile networks, and SIM cards.
 * Guide customers step-by-step to resolve technical problems.
 * Collect relevant information to diagnose issues.
 * Document support cases and solutions in the ticketing system.
 * Escalate complex issues to internal technical teams when necessary.
 * Track issues and follow them through until resolution.


## Related Videos

- [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai)
- [WeAreDevelopers LIVE - Building The World’s Worst Image Editor™](https://www.wearedevelopers.com/videos/1836-wearedevelopers-live-building-the-world-s-worst-image-editor)
- [Location Verification without GPS?](https://www.wearedevelopers.com/videos/1184-location-verification-without-gps)
- [Uncertainty Estimation of Neural Networks](https://www.wearedevelopers.com/videos/227-uncertainty-estimation-of-neural-networks)
- [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web)
- [Opening the Mobile Space with CAMARA’s Network APIs - CAMARA Project](https://www.wearedevelopers.com/videos/1728-opening-the-mobile-space-with-camara-s-network-apis-camara-project)

## Related Articles

- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools)