> Markdown version of [/jobs/ext/3266501-product-support-manager-shopping-product-support-excellence](https://www.wearedevelopers.com/jobs/ext/3266501-product-support-manager-shopping-product-support-excellence). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Product Support Manager, Shopping Product Support Excellence

- **Company:** Google LLC
- **Location:** Chicago, IL, United States
- **Experience:** Expert
- **Salary:** $114,000.0 - $163,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Operational Data Store
- **Published:** September 17, 2026
- **Apply:** https://dejobs.org/x/x/48E9EF81BF9C43AFA39AD5174D335E40/job/

## About the Role

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area., * Bachelor's degree or equivalent practical experience.

 * 5 years of experience in a technical project management or a customer-facing role., * Experience supporting consumer or merchant-facing e-commerce, digital retail, visual search, or generative/agentic AI products.
 * Strong investigative capabilities with proven experience translating unstructured feedback into actionable product recommendations.
 * Demonstrated track record of managing competing priorities, leading cross-functional alignment across PM/Eng/UX, and driving end-to-end launch readiness.
 * Excellent written and verbal communication skills with the ability to influence executive cross-functional stakeholders.

## Description

* Serve as the dedicated support strategy lead and main point of contact for Shopping Product Management and Engineering partners across Shopping Creatives, Visual Content, and Agentic features.
 * Define and execute launch readiness plans, issue taxonomy, operational workflows, and risk assessments for new shopping formats and Artificial Intelligence-driven experiences.
 * Monitor product uptake, track spikes in feedback, lead critical issue escalation management, and provide swift resolution for emerging user pain points.
 * Transform raw feedback and operational data into user insights, influencing product roadmaps and feature iteration for visual shopping and agentic tools.
 * Partner cross-functionally with Product Manager, Engineering, Program Manager, User Experience Research, Trust and Safety, and Content teams to integrate the shopper into every stage of the product development lifecycle.


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