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# Digital Foundry Operate & Innovation BPO/BPaaS Manager

- **Company:** Deloitte T.T.L.
- **Location:** Morristown, NJ, United States
- **Experience:** Experienced
- **Salary:** $135,000.0 - $265,000.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Information Systems, IBM Rational Unified Process, Scrum Methodology, Software Engineering, Information Technology
- **Published:** September 17, 2026
- **Apply:** https://dejobs.org/x/x/F00E1EB884684FA2820212C53F354799/job/

## About the Role

* Ability to work independently and collaborate as part of a team
 * Effective written and verbal communication skills
 * Meticulous attention to detail and quality of work product
 * Ability to build and sustain professional relationships
 * Ability to lead projects or workstreams
 * Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
 * Strong interpersonal skills and professional demeanor
 * Ability to meet deadlines
 * Ability to mentor and provide clear guidance to others, Required:
 * 6+ years of consulting, operate, or implementation experience in the insurance industry
 * 2+ years of experience in business process outsourcing or business process as a service related to insurance operations
 * 2+ years of leadership experience defining global resource and coverage models, leverage models, productivity models, and automated solutions such as ticketing and monitoring
 * Bachelor's degree or equivalent professional experience
 * Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
 * Limited immigration sponsorship may be available.

Preferred:

 * Master's degree in computer science, information systems, or another technology-related field
 * 5+ years of experience managing global service delivery across multiple centers
 * 5+ years of experience applying Software Development Life Cycle methodologies, including Agile, Scrum, and Rational Unified Process
 * 3+ years of experience in one or more of the following industries: Financial Services, Life Sciences, Manufacturing, Technology, Retail, or Media
 * 6+ years of experience presenting recommendations to client stakeholders, including technical and non-technical audiences

## Description

As a BPO/BPaaS Manager Digital Foundry, Operate, & Innovation team, you will be responsible for...

 * Leading insurance-focused operate and implementation engagements across business process outsourcing and business process as a service environments
 * Defining and executing global resource and coverage strategies, leverage models, and productivity approaches to support scalable service delivery
 * Driving the design and adoption of automated operational solutions, including ticketing and monitoring capabilities
 * Managing cross-functional teams to deliver client outcomes, operational improvements, and program objectives
 * Advising client stakeholders on transformation opportunities across insurance operations, service delivery, and managed services models