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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technician Support - **Company:** Infinity Innovations Ltd - **Location:** Keighley, UK - **Contract:** Permanent contract - **Skills:** Systems Engineering, Cloud Computing, Ethernet, Error Codes, Firmware, Modbus, RS-485 Standard, Systems Integration, Wi-Fi Technology, Information Technology - **Published:** September 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a23f0427fe28e0e9 ## About the Role * A Bachelor's degree or equivalent graduate-level qualification in IT, Computer Science, Electrical or Electronic Engineering, Renewable Energy Engineering, Systems Engineering or another relevant technical discipline. * A strong background in IT, engineering, technical support or technical operations. * Experience leading, supervising or developing a technical team. * Experience managing or supporting both office-based and remote field teams. * Proven ability to investigate and resolve complex technical problems. * An understanding of how hardware, software, communication and electrical systems interact. * Strong analytical and root-cause investigation skills. * Excellent written and verbal communication skills. * Confidence dealing with engineers, senior management and international manufacturers. * Strong organisational skills and the ability to manage multiple cases, projects and priorities. * A proactive approach to improving systems, processes and staff knowledge. * Ability to work full-time from our Keighley office. Desirable Experience * Experience within solar PV, battery storage, inverters, EV charging or renewable energy. * Knowledge of electrical systems and installation practices. * Experience with remote monitoring platforms and cloud-connected equipment. * Familiarity with Modbus, CAN, RS485, Wi-Fi or Ethernet communication systems. * Experience working with overseas manufacturers. * Knowledge of product testing, firmware deployment or software integration. * Experience developing technical documentation or delivering internal staff training. * Familiarity with warranty assessments, product replacements and RMA procedures. What We Are Looking For We are looking for a technically curious and commercially aware problem-solver who can take ownership of the department while remaining hands-on with technical cases. You should be able to recognise patterns, investigate why problems have occurred and turn technical information into practical improvements. You must also be passionate about sharing knowledge and developing colleagues through structured internal training. The successful candidate must be confident managing teams in different locations and supporting field engineers who may require immediate technical guidance while attending sites. ## Description This is a hands-on leadership position combining department management, remote engineer support, field-team coordination, manufacturer liaison, product development and internal staff training. You will manage and develop both our office-based Technical Support team and our field-based Technical Support Engineers. You will ensure engineers and installers working on site receive accurate and timely assistance by telephone and through remote monitoring systems. You will also support our field engineers while they are attending sites, helping them diagnose faults, determine the correct course of action and coordinate the replacement of faulty equipment where required. You will act as the main technical link between Infinity Innovations and our manufacturers, helping to investigate product issues, implement improvements and assess new features and technologies. A further responsibility will be developing structured internal training for Infinity Innovations employees, using defined training blocks and competency levels to improve staff knowledge across the business., * Manage and develop the in-house Technical Support team. * Manage and support Infinity Innovations' field-based Technical Support Engineers. * Coordinate field engineer workloads, site visits and technical priorities. * Provide telephone and remote technical assistance to engineers and installers working on site. * Support field engineers remotely while they diagnose faults and replace equipment. * Take ownership of complex and escalated technical cases. * Diagnose faults involving inverters, batteries, monitoring platforms and communication systems. * Review system data, event logs and error codes to identify root causes. * Review field engineers' findings, test results and service reports. * Ensure office-based and field-based cases are documented and followed through to completion. * Introduce effective procedures for case management, escalation and reporting. * Monitor response times, service standards and departmental performance. * Identify recurring technical issues and recommend practical solutions. * Act as the main technical contact between Infinity Innovations and its manufacturers. * Escalate product issues and work with manufacturers on investigation and corrective-action plans. * Research, test and help implement new products, firmware and system features. * Translate manufacturer information into clear guidance for internal teams. * Develop structured internal training blocks and competency levels. * Deliver technical training to Infinity Innovations employees, including office-based and field-based teams. * Assess staff knowledge, identify skills gaps and monitor training progress. * Create and maintain internal troubleshooting guides, procedures and technical resources. * Support warranty, replacement and RMA investigations when technical input is required. * Provide technical reports and updates to senior management., This is a fully office-based role at our premises in Keighley. The Head of Technical Support will not be required to travel or attend customer sites. You will manage and support both the in-house Technical Support team and our field-based Technical Support Engineers from the Keighley office. All engineer support and manufacturer communication will be handled by telephone and through our remote systems. Training responsibilities relate solely to Infinity Innovations employees. External installer and company training is managed by another department.