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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # System Administrator - **Company:** Teksynap Corporation - **Location:** Washington, DC, United States - **Salary:** $80,000.0 - $98,000.0 - **Contract:** Permanent contract - **Skills:** Configuration Management, Information Systems, Linux, VMware Servers, IT Management, Information Technology Operations, Enterprise Messaging Systems, Server Supported Gaming, Virtual Machines, Virtualization Technology, ServiceNow IT Service Management, Information Technology, 3-tier Architectures, Multiplatform, Servicenow, Vmware - **Published:** September 11, 2026 - **Apply:** https://www.juju.com/job/16_a70f3167 ## About the Role * Experience performing systems administration, maintenance, troubleshooting, and operational support in enterprise IT environments. * Experience supporting ticket-driven IT operations using a system such as ServiceNow. * Experience supporting at least some combination of server, virtualization, messaging, backup, or infrastructure operations. * Working knowledge of system health monitoring, user/system support, configuration management, and maintenance procedures. * Ability to support recurring service requests, incidents, and change-related work while maintaining accurate status and documentation. * Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related technical field and 2-4 years of relevant systems administration experience; or Master's Degree in Information Technology, Information Systems, Computer Science, or a related technical field and 0-2 years of relevant systems administration experience; or High School Diploma or equivalent and 8-10 years of relevant systems administration experience * Active or must be able to obtain Public Trust PREFERRED QUALIFICATIONS * Experience supporting Unix/Linux, VMware, backup/archive platforms, or Microsoft messaging environments. * Experience supporting federal enterprise IT environments. * Familiarity with patching, automation support, and operational documentation. * Experience coordinating with cross-functional technical teams in a multi-platform environment., While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE * Must be a U.S. Citizen * Active or must be able to obtain Public Trust ## Description * Perform day-to-day systems administration and operational support for assigned infrastructure platforms and services. * Review, update, and fulfill ServiceNow tickets, including service requests, incidents, and change-related work, in accordance with customer requirements and service expectations. * Support Unix/Linux Server Support Services, including account administration, configuration changes, provisioning/decommissioning, system health monitoring, and troubleshooting of non-functional Linux-based services. * Support VMware Server Support Services, including provisioning and decommissioning virtual machines, applying approved configuration changes, supporting Tier 2/Tier 3 virtualization issues, and coordinating with storage, network, and application teams as needed. * Support Backup and Archiving Support Services, including maintenance activities, backup policy administration, patch support, and resolution of assigned requests and incidents related to backup and archiving platforms. * Support Messaging Support Services, including mailbox administration, troubleshooting user and service issues, monitoring messaging system health, and responding to incidents and service requests through ServiceNow ticketing system. * Assist with implementation of approved patches, upgrades, maintenance events, and security updates during scheduled patch windows. * Maintain accurate ticket notes, status updates, and operational records to support weekly updates and overall service accountability. * Generate or update technical documentation, operating procedures, and troubleshooting guidance for supported systems and platforms when assigned through ServiceNow. * Provide clear written and verbal communication to both technical and management audiences regarding status, issues, and support actions. * Participate in transition, knowledge transfer, and steady-state support activities to ensure continuity of service without disruption. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)