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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Analyst - **Company:** eSolutionsFirst LLC - **Location:** Vienna, VA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Software Applications, Unix, Databases, Custom Software, Data Mart, Middleware, Java Architectures, Proprietary Software, SQL Databases, Operational Systems, Custom Reports, Servicenow - **Published:** September 8, 2026 - **Apply:** https://www.dice.com/job-detail/c4ab955b-f1b9-4191-aa9a-42e504b8500d ## About the Role * Education: Bachelor s degree, * 8+ years related work experience in an application/production support role. * Provide two tier support to applications, provide assistance to all end users, identify and resolve issues in production. * Maintain schedule jobs and perform troubleshoot on processes and resolve all issues. * Provide training to various new employees and assist with expert knowledge on production processes. * Document all production applications and resolve all application issues and answer all requests. * Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions. * Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies. * Experience of supporting complex, multi-module, custom applications. * Experienced in troubleshooting and root-cause analysis. * Understanding of database principals and extensive hands-on experience with SQL. * Working knowledge of UNIX and networking, experience with Java based applications. * Knowledge of Operating Systems, Middleware, DB, Webservers. * Incident, Change, and Problem Management experience. * ITIL Foundation Certification (Preferred.) * Experience with ITSM Tools (Service Now, Remedy or other ticketing tools.) * Command Center experience, or experience of managing major incident events, is desirable. * Must be willing to provide on call support on a rotation basis for 24x7 support. When on call, requires off hour and weekend support. ## Description * Provide support to office or business unit users of proprietary or custom application software. * Answer technical questions, troubleshoot problems, and guide users to gain productive use of software. * May extract data, format and run reports, or perform specific analytical functions using application. * May have substantial subject matter knowledge of business unit discipline. * Includes both staff in corporate facilities supporting use of business-specific applications to corporate staff, or staff providing product support to customers using proprietary software. Key Job Functions * Provide technical application support to production applications, systems and business team. * Investigate incidents, interruptions or bugs in operational systems. * Perform triaging and problem solving to identify issues and implement change or workaround to ensure continued use of the application. * Develop data extractions or develop reports from requests or requirements stated by clients. * Use database, report writer, data mart, or specialized applications to generate reports or analyses. * Track production issues and report periodically to group charged with monitoring uptime and efficiency of production application. * Provide support during maintenance and upgrade events. * Mentor and support junior members of the team. ## Related Videos - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [The Time Paradox: Building Timezone-Safe Python/Django Applications](https://www.wearedevelopers.com/videos/1915-the-time-paradox-building-timezone-safe-python-django-applications) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)