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# IT Systems Support Analyst

- **Company:** CLF Distribution Ltd
- **Location:** Nursling, UK (Remote available)
- **Experience:** Experienced
- **Salary:** £35,000.0 - £38,000.0
- **Contract:** Permanent contract
- **Skills:** Zebra (Programming Language), Microsoft Windows, Active Directory, Artificial Intelligence, Business Systems, Identity and Access Management, Networking Basics, Azure Active Directory, Microsoft Power Automate, Power Platform Integration, Software Troubleshooting, Microsoft InTune, Information Technology, Deployment Automation, MobiControl
- **Published:** September 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cb6da829da1fc2fb

## About the Role

Essential

 * At least two years' experience in an IT support, service desk or MSP environment.
 * Experience supporting Microsoft 365 and Windows environments.
 * Experience with Microsoft Intune and Windows Autopilot.
 * Understanding of Mobile Device Management (MDM).
 * Experience administering Active Directory and/or Microsoft Entra ID.
 * Strong troubleshooting and problem-solving skills.
 * Clear communication and the ability to work effectively with colleagues at all levels.
 * Ability to prioritise work, take ownership of issues and see them through to resolution.
 * Demonstrable ability to learn new technologies and business systems quickly.

Desirable

 * Experience supporting ERP or other business systems.
 * Experience with Microsoft Power Platform.
 * Experience supporting warehouse technology, handheld devices or barcode scanners.
 * Experience with SOTI MobiControl or another enterprise mobility platform.
 * Knowledge of networking fundamentals.
 * Exposure to Microsoft Copilot, Copilot Studio or AI-powered workplace tools.
 * Microsoft or ITIL certifications., * A business-focused approach and an understanding that technology exists to support operational efficiency and business success.
 * The ability to take ownership of issues, keep stakeholders informed and see problems through to resolution.
 * Curiosity and an interest in learning new technologies and business processes.
 * The confidence to communicate effectively with colleagues, suppliers and senior stakeholders.
 * A proactive approach to identifying improvements rather than simply reacting to problems., * in an IT support, service desk or MSP environment: 2 years (preferred)

## Description

The IT Systems Support Analyst will provide day-to-day support across CLF's IT systems and infrastructure whilst helping to support and improve the systems that keep the business running.

This is a varied, hands-on role where no two days are the same. One day you could be installing a printer, deploying Zebra handheld devices or configuring Microsoft Intune. The next you may be supporting ERP users, implementing a new system or contributing to a business improvement project.

The successful candidate will understand that technology exists to support operational efficiency, enable business growth and help colleagues work effectively. The role offers a high degree of variety and exposure to business projects, making it ideal for someone who enjoys learning, taking responsibility and developing new skills.

Key Responsibilities

 * Provide first and second-line support to users across the business.
 * Support Microsoft 365, Windows devices, printers, mobile devices and warehouse technology.
 * Configure and deploy devices using Microsoft Intune and Windows Autopilot.
 * Support user onboarding, offboarding, identity and access management.
 * Assist with the support and ongoing development of Oracle NetSuite and other business systems.
 * Support Power Platform solutions, Microsoft Copilot adoption and business process automation initiatives.
 * Participate in technology, infrastructure and ERP projects.
 * Create and maintain technical documentation and user guides.
 * Work closely with the managed service provider and other technology partners, acting as a key point of coordination and ensuring issues are progressed effectively.
 * Identify opportunities to improve systems, processes and user experience.
 * Assist with cybersecurity, endpoint protection and device compliance activities.