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# Senior IT Service Desk Technician

- **Company:** YASA Limited
- **Location:** Oxford, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Online Services, Business Systems, Software as a Service, Cloud Computing, Cyber Security, Disaster Recovery, Information Technology Operations, Virtual Private Networks (VPN), Microsoft Servers, Windows Servers, Network Connections, Azure Active Directory, Microsoft SharePoint, VMware VSphere, Software Vulnerability Management, Wide Area Networks, Wi-Fi Technology, System Availability, Information Technology, Patch Management, Nutanix, Vmware
- **Published:** September 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0b6cc990c75d8402

## About the Role

* Microsoft server infrastructure (e.g., Windows Server/Active Directory and related services), including lifecycle management, high availability, backup and disaster recovery
 * Microsoft 365 administration experience (e.g., Entra ID/Azure AD, Exchange Online, SharePoint/Teams and related services), where applicable to the environment.
 * Strong hands-on experience of enterprise virtualisation platforms (e.g., VMware vSphere and/or Nutanix AHV), including operational support and performance/resilience considerations.
 * Strong understanding of LAN, WAN, Wi-Fi and VPN connectivity, including troubleshooting and supplier engagement.
 * Security operations experience, including next-generation firewalls (e.g., Sophos/Check Point or equivalent), endpoint protection/EDR, encryption, patching and vulnerability management.

Desirable

 * ITIL Foundation (or equivalent operational service management experience).
 * Relevant formal certification and/or advanced administration experience in an Enterprise virtualisation platform e.g., VMware or Nutanix.
 * Cloud and SaaS administration experience (e.g., Microsoft 365 and related services), where applicable to the environment.

## Description

* Own day-to-day IT Operations and service reliability
 * Ensure secure, resilient IT infrastructure
 * Drive standardisation, automation and operational maturity

What you'll do

 * Own day-to-day IT operations across sites, ensuring service availability and effective incident, request, problem and change management.
 * Operate and continually improve the virtualised infrastructure, including high availability and disaster recovery capabilities, in line with business growth.
 * Oversee all network connectivity (LAN, WAN, Wi-Fi, SD-WAN and SASE), from individual user connectivity through to inter-site traffic, including performance and resilience.
 * Manage security operations for IT infrastructure and endpoints, including firewalls, endpoint protection/EDR, encryption, vulnerability and patch management, monitoring and secure remote/BYOD access controls (where applicable).
 * Manage, maintain and upgrade the company's server estate (predominantly Microsoft), including standard builds, configuration, documentation and lifecycle management.

 * Own operational tooling and documentation (monitoring, alerting, backup reporting, asset/configuration records) and drive standardisation and automation where beneficial.
 * Lead and coordinate end-user support and escalations, ensuring timely resolution and clear communication (working with internal colleagues and third parties as required).
 * Maintain service KPIs and provide timely reporting to management, highlighting risks, trends and improvement actions.
 * Manage key IT suppliers and support contracts (e.g., connectivity, security, support partners), including service reviews and escalation management.
 * Any other duties as required, * Internal: Head of IT and IT colleagues; all employees (service users); key business system owners; Facilities/Operations (site connectivity and comms rooms); HR (joiner/mover/leaver); Finance/Procurement (licensing and renewals).
 * External: Technology suppliers and support partners (network, security, hosting/cloud, software); telecoms and ISP providers; auditors/regulators where applicable.

Dimensions

 * Budgets managed: Responsible for controlling day-to-day operational IT spend (e.g., suppliers, support contracts, connectivity, licensing and renewals) within agreed budgets; prepares forecasts and supports procurement/approval processes in line with company policy.
 * Direct reports: N/A (works closely with third-party suppliers and support partners)