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# Aftersales Support

- **Company:** Audience Systems
- **Location:** Westbury, UK (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Databases, Microsoft Office, Information Technology
- **Published:** September 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=707c086d7a681815

## About the Role

A proactive and considered approach to problem solving.

 - Excellent communication and interpersonal skills, able to build effective working relationships at all levels.

 - Ability to work independently and manage competing priorities.

 - Excellent attention to detail and organization skills

 - Information Technology Skills (Excel, Word, Office & Access).

 - Proven team player who is willing to contribute effectively.

 - Experience with customer databases, cleansing, updating.

## Description

To provide administrative support for aspects of the After Sales department in a timely manner and to a high-quality standard.

 - To prepare quotations for repairs following service visits

 - Proactively follow up service quotations

 - Provide initial introduction of the After sales department to client following new installation completion

 - Update customer database as required to ensure current contact information is valid

 - Interrogating customer database to identify lapsed customers to provide leads to sales managers

 - Receiving and distributing incoming calls to the department answering customer queries.

 - Act as a point of contact for clients, handling queries and ensuring timely responses

 - Completing goods dispatch requests for UK and overseas deliveries, including providing delivery updates.

 - Ensure that the processes within your control adhere to relevant company standards.

 - Personal training and development to ensure personal and business success.

The jobholder may from time to time be required to undertake such other duties as the management may reasonably require.