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# Junior IT Engineer

- **Company:** DROIX
- **Location:** London, UK
- **Experience:** Starter
- **Salary:** £25,500.0 - £27,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Android Software Development, BIOS, Computer Maintenance, Issue Tracking Systems, Tablet Computers, Computer Equipment
- **Published:** September 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d852670294b65023

## About the Role

* Determination & Grit: We need someone who doesn't give up on a difficult repair. You should be someone who enjoys the challenge of finding a solution when things don't work the first time.
 * Growth Mindset: A strong desire to learn and advance within the tech industry. We value dedication and a "can-do" attitude above all else.
 * The "Tech Hobbyist" Foundation: Genuine passion for PC hardware, handheld gaming, or small-form-factor electronics.
 * OS Proficiency: Solid understanding of Windows and Android environments (installation, BIOS settings, and driver management).
 * Hands-on Skill: Experience using basic tools to open and service small electronics (phones, laptops, or tablets).
 * Communication: Excellent written skills to explain technical issues to customers in a helpful, friendly manner.

## Description

* Hardware Maintenance: Perform upgrades (RAM/SSD) and minor hardware repairs on specialized devices like the GPD Win series and GPD Win Max 2.
 * Diagnostics & Testing: Troubleshoot and stress-test Mini PCs, Ultrabooks, and gaming handhelds to identify hardware vs. software failures.
 * Software Provisioning: Reinstall Windows/Android OS, manage driver installations, and perform factory resets on devices such as the AYANEO Pocket DMG and AYN Odin series.
 * RMA Management: Efficiently process customer returns, documenting faults and resolutions within our internal systems.
 * Technical Support: Provide clear, professional guidance to customers via our ticketing system to resolve technical queries remotely.
 * Continuous Learning: Stay up-to-date with new product releases and internal repair protocols to improve support efficiency.