> Markdown version of [/jobs/ext/3274860-first-line-it-engineer-helpdesk](https://www.wearedevelopers.com/jobs/ext/3274860-first-line-it-engineer-helpdesk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # First Line IT Engineer - Helpdesk - **Company:** Remedian I.T. Solutions - **Location:** Oldham, UK - **Salary:** £26,250.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Hyper-V, Issue Tracking Systems, Windows Servers, Network Routers, Firewalls (Computer Science), Hardware Infrastructure, User Accounts - **Published:** September 16, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=53a4b803a2de5821 ## About the Role You'll need at least a year's experience in a helpdesk role and a year in customer service, along with excellent written and verbal communication, you should be just as comfortable explaining something to a non-technical customer as you are troubleshooting it., Full training is provided, so don't rule yourself out if you don't tick every box. Experience in any of the following would be an advantage: * Strong customer service and problem-solving skills * Ticketing system knowledge * Basic Microsoft Windows and Active Directory administration (user accounts, password resets, email/security groups) * Server hardware and/or software * An IT/ICT vocational or further education qualification * Windows Servers and Hyper-V * Routers, firewalls, networking and switches What you'll bring A strong work ethic and a can-do attitude, the ability to prioritise and adapt as things change, and a confident, professional manner under pressure. You'll manage competing priorities and record your work accurately, while collaborating well with the team and communicating professionally with customers, both internally and externally. ## Description As a First Line IT Engineer, you'll play a key role in resolving customer issues remotely via our helpdesk system, working closely with the team to consistently meet and exceed our SLAs. Customer service is central to what we do, so we're looking for someone who's not just technically capable, but genuinely invested in delivering a great experience for every customer. Day to day, you'll diagnose issues over the phone and email, log and manage every step through the ticketing system, and follow our defined helpdesk procedures to keep things consistent and on track. You'll communicate clearly with people at all levels of an organisation, comply with our security policies at all times, and occasionally support with onsite diagnostics when needed. ## Related Videos - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot) - [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)