> Markdown version of [/jobs/ext/3275087-repairs-administrator](https://www.wearedevelopers.com/jobs/ext/3275087-repairs-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Repairs Administrator - **Company:** gb Paradigm Housing - **Location:** Wooburn Green, UK (Remote available) - **Salary:** £30,571.0 - **Contract:** Permanent contract - **Skills:** Microsoft Outlook, Information Systems, Data Validation, Document Management Systems, Microsoft Office, Information Technology, Performance Monitor, Data Management - **Published:** September 3, 2026 - **Apply:** https://www.totaljobs.com/job/repairs-administrator/paradigm-housing-job107932985 ## About the Role * Experience working in an administrative, customer service, housing, repairs or maintenance environment * Experience handling customer enquiries, appointments or work orders * Experience liaising with colleagues, contractors or operatives * Experience managing a varied workload and meeting deadlines * Experience maintaining accurate records and using IT systems for administration or case management Knowledge * Understanding of customer service principles and the importance of keeping residents informed * Basic understanding of responsive repairs, appointments or scheduling * Awareness of data protection and confidentiality requirements * Awareness of health and safety, safeguarding, damp and mould, complaints or disrepair matters * Awareness of service performance measures such as overdue jobs, completion times and right-first-time delivery, * Strong attention to detail * Good communication skills with a customer-focused approach * Good organisational skills and ability to prioritise tasks * Ability to work collaboratively with repairs, customer service and contractor teams * Confident using Microsoft Office, Outlook and relevant housing or repairs systems * Ability to identify missing information, follow up actions and escalate issues Other * Able to follow procedures and use initiative * A flexible and supportive team player * Level 2 or Level 3 qualification in business administration, customer service, housing or related discipline, or equivalent experience * Willingness to undertake relevant training and development ## Description We are looking for two Repairs Administrators to provide efficient administrative support across our repairs service. You will play a key role in maintaining accurate records, supporting case management, processing documentation and ensuring residents receive clear and timely updates about their repairs. You will work closely with Repairs Co-ordinators, Contract Co-ordinators, operational teams and contractors to ensure repair orders, follow-on works and case files are managed effectively. You will also support performance reporting, data quality and compliance activities, helping us deliver a responsive, well-organised and resident-focused repairs service., Repairs administration * Provide administrative support across the repairs service * Create and maintain accurate records within housing management and repairs systems * Process repair orders, follow-on works and associated documentation * Update repair records following operative and contractor feedback * Ensure all repair information is recorded promptly and accurately Customer support * Respond to resident enquiries relating to repairs and appointments * Provide routine updates to residents on behalf of operational teams * Assist residents with appointment confirmations, rearrangements and enquiries * Ensure all communication is professional, accurate and customer-focused Case and complaint support * Support Repairs Co-ordinators with administration of complex repair cases * Maintain case files and ensure documentation is complete and up to date * Assist with complaint responses by gathering information and supporting case tracking * Monitor action logs and follow up outstanding administrative actions Contractor administration * Support Contract Co-ordinators with contractor administration processes * Raise purchase orders in line with procedures * Process invoices and supporting documentation * Maintain contractor records and information systems * Support administration of contractor performance information Performance and data management * Produce routine reports and performance information * Monitor outstanding actions and highlight overdue tasks * Support data validation to ensure reporting accuracy * Assist with service audits and information requests Compliance and governance * Maintain records in accordance with data protection requirements * Maintain document management systems and filing structures * Support compliance monitoring through accurate record keeping * Ensure documentation is stored and retained in line with organisational requirements Team support * Provide administrative support for meetings, performance reviews and operational activities * Coordinate correspondence and team communications * Support service improvement initiatives * Assist colleagues during periods of high demand ## Related Videos - [Coffee with Developers - Scott Chacon on growing GitButler and the future of version control](https://www.wearedevelopers.com/videos/914-coffee-with-developers-scott-chacon-on-growing-gitbutler-and-the-future-of-version-control) - [It's all about the Data](https://www.wearedevelopers.com/videos/425-it-s-all-about-the-data) - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [Intro to FastAPI](https://www.wearedevelopers.com/videos/462-intro-to-fastapi) - [The Data Mesh as the end of the Datalake as we know it](https://www.wearedevelopers.com/videos/156-the-data-mesh-as-the-end-of-the-datalake-as-we-know-it) - [How to Navigate Professional Relationships in the Tech Industry](https://www.wearedevelopers.com/videos/1276-how-to-navigate-professional-relationships-in-the-tech-industry) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk) - [Guide for Expats Living in the UK](https://www.wearedevelopers.com/magazine/355-guide-for-expats-living-in-the-uk)