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# IT Support Analyst

- **Company:** Indeed Flex
- **Location:** London, UK
- **Salary:** £30,000.0 - £40,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Business Systems, Salesforce.Com, Software Engineering, Okta, Slack, Gsuite
- **Published:** September 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6d198353b794b59d

## About the Role

* Proven experience in IT Support
 * Experience managing systems/applications as an Application Manager or primary administrator
 * Familiar with business technologies such as Slack, Salesforce, Okta, Windows and Mac OS, Google Workspace usage and administration.
 * Experience with adhering to service SLA and KPI performance metrics.
 * Demonstrate excellent written and verbal communication skills for professional and friendly interaction with co-workers and customers.
 * Passionate about technology enablement and delivering an exceptional user experience.
 * Proactively seek out and recommend ways to continuously improve technology, systems, and personal skills development.
 * Self-starter, energetic, strong organisational skills, and ability to prioritise workload.
 * Excellent customer service skills to understand issues and provide solutions in a friendly, easy-to-understand manner.
 * Demonstrate strong listening skills and empathy.

## Description

* Provide IT technical support to internal employees and partner end users.
 * Proactively monitor support activities, applications, and escalations to maintain a strong customer service environment focused on preemptive problem resolution.
 * Manage end-user support queries via company communication channels, ensuring all requests are properly documented, appropriately prioritised, and that end-users and stakeholders are kept up to date.
 * Enforce IT standards, policies, practices, and procedures company-wide, advocating for security and privacy.
 * Provide technical knowledge to colleagues and end-users regarding hardware, software, telephony, and internal business systems or processes.
 * As a primary administrator for key software, you will be responsible for overseeing the software's overall health, managing user access and permissions, and configuring the system to align with business needs.
 * Facilitate external support engagement with the parent company and vendor support teams when problems cannot be resolved in-house.
 * Coordinate with global support personnel and colleagues to ensure support coverage across multiple time zones, global/local team KPI and SLA adherence, and quarterly projects.
 * Assist with projects across the corporate infrastructure and software development, including training and updates.


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