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# IT Support Engineer

- **Company:** Rejuvenate IT
- **Location:** Bournemouth, UK
- **Experience:** Experienced
- **Salary:** £28,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Azure, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft Office, Network Connections, TCP/IP, Wi-Fi Technology, Scripting, Cloud Platform System, Office365, Laptops, User Administration, User Accounts
- **Published:** September 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0fc450e05ca02a7a

## About the Role

* 3+ years of hands-on experience in IT support (1st/2nd line or similar).
 * Confident troubleshooting Windows and macOS, plus Microsoft Office Suite.
 * You know your way around networks: TCP/IP, DNS, DHCP, VPN, Wi-Fi.
 * Comfortable resolving desktops, laptops, printers, and mobile device issues.
 * Experience with Active Directory and user management is highly desirable.
 * Excellent communicator (with end-users and technical colleagues alike).
 * Ability to work independently, multitask, and keep your cool in a busy setting.
 * Microsoft 365 Fundamentals or willingness to train for this and other certs (we'll support you!).

Bonus Points For

 * Experience documenting fixes or building knowledge bases.
 * Exposure to cloud environments (O365, Azure)-not a must, but a definite plus.
 * Any scripting, automation, or home-lab tinkering (tell us about it!).
 * A track record of happy users and a few technical "war stories.", * IT Support: 3 years (required)

## Description

* Tackle technical support issues for end-users-remotely, in person, or on the fly.
 * Troubleshoot and resolve issues with desktops, laptops, printers, and network connectivity.
 * Dive into hardware, software, or connectivity gremlins and slay them quickly and effectively.
 * Escalate the trickier stuff to our senior engineers or vendors-no shame in knowing your limits!

Support Superhero

 * Install, configure, and upgrade software and OS for our clients.
 * Set up and deploy new desktops, laptops, and other tech gear.
 * Manage user accounts, backups, and keep systems secure and updated.
 * Keep everyone on the same page with detailed documentation and knowledge sharing.

Proactive Partner

 * Spot recurring issues, look for patterns, and suggest improvements-we love initiative.
 * Help us shape and refine IT policies, working with the wider team to keep things running smoothly.