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# eRates Application Support - Lorien Impellam

- **Company:** Lorien
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Data Analysis, Applications Architecture, Unix, Database Queries, Linux, Python (Programming Language), Release Management, SQL Databases, Web Applications, Scripting
- **Published:** September 17, 2026
- **Apply:** https://www.reed.co.uk/jobs/erates-application-support-lorien-impellam/57353218

## About the Role

* Strong experience in Application/Production Support, predominantly within a Front Office Trading environment.
 * Good financial markets knowledge with a strong understanding of Rates and Repo products.
 * Experience supporting business-critical trading applications and understanding their impact on Front Office operations.
 * Strong incident, problem and root-cause management experience.
 * Good knowledge of Unix, Linux and Windows systems.
 * Strong SQL skills, including query writing, troubleshooting and data analysis.
 * Basic scripting capability, ideally Python.
 * Knowledge of web application servers and portals.
 * Strong understanding of production, change and release management processes.
 * Experience supporting complex functionality and end-to-end application architectures.
 * Excellent analytical and problem-solving skills.
 * Strong stakeholder management and communication skills, with the ability to engage effectively from junior through to senior level.
 * Self-motivated and able to work independently within a fast-paced, complex environment.
 * Experience contributing to or managing projects and delivering within time, quality and budget constraints.
 * Fluent English.

Key Skills
eRates | Rates | Repo | Front Office | Application Support | Production Support | Trading Applications | SQL | Unix/Linux | Python | Incident & Problem Management | Change & Release Management | Stakeholder Management

## Description

Lorien's leading banking client is looking for an eRates Application Support professional to provide functional and technical support across a complex Front Office trading environment. The role will focus primarily on Rates and Repo products, supporting business-critical trading applications and ensuring the stability, availability and performance of the end-to-end application landscape.

The successful candidate will combine strong financial markets/product knowledge with hands-on technical capability and will act as a key bridge between Front Office users, technology teams and other stakeholders., * rovide functional and technical application support for Front Office Rates and Repo trading applications.

 * Manage production incidents and problems, performing investigation, root-cause analysis and coordinating resolution.
 * Support complex end-to-end application chains, understanding upstream/downstream dependencies and business impact.
 * Work closely with Traders, Front Office users, developers, infrastructure teams and senior stakeholders.
 * Use SQL to investigate data, troubleshoot issues and analyse application behaviour.
 * Support applications across Unix, Linux and Windows environments, including web application servers and portals.
 * Utilise basic scripting, ideally Python, for troubleshooting and automation.
 * Support change and release management, ensuring controlled implementation into production.
 * Translate technical issues into clear business language and communicate effectively across technical and non-technical teams.
 * Identify opportunities to improve application stability, resilience and support processes.
 * Contribute to projects and application enhancements, delivering within agreed time, quality and budget constraints.
 * Provide guidance and support to junior team members.